Audiology Professional Manager (Adult Auditory Implants)

University College London Hospitals NHS Foundation Trust; Greater London; On-site; GBP 64,000 - 72,000; Full time

Job summary

A leading UK healthcare institution is seeking an Audiology Professional Manager to oversee specialist services within Audiology. You will lead a team in providing patient-centered care, manage complex clinical services, and ensure compliance with performance targets. Candidates should have a Master's in Clinical Audiology or similar, be registered practitioners, and possess substantial experience in the field. This full-time role offers an annual salary ranging from £64,156 to £71,148, along with opportunities to lead clinical audits and staff development.

Qualifications

• Significant experience at a senior level with clinical competence.
• Extensive experience working with hearing-impaired patients.
• Evidence of leading clinical audits or research.

Responsibilities

• Communicate complex information effectively to patients.
• Ensure access to rehabilitation and counselling for patients.
• Manage departmental equipment and budget.

Skills

Excellent written and oral communication skills

Ability to work autonomously

Leadership skills

Expert judgment skills

Education

MSc in Clinical Audiology

Registered with HCPC or RCCP

Job description

Go back University College London Hospitals NHS Foundation Trust

Audiology Professional Manager (Adult Auditory Implants)

The closing date is 04 January 2026

The purpose of this role is to be responsible and accountable for a designated highly specialist service within the Audiology structure (Hearing Therapy, Hearing Aid Centre, Outreach team, Diagnostics, Paediatrics, and Auditory Implants). The post holder will be a highly developed and experienced post‑graduate qualified Audiologist or Clinical Scientist (Audiology) and will autonomously manage a clinical service in the designated team, including non‑routine and highly complex patients and activities. The post holder will be accountable to the identified Audiology Service Manager and will ensure that a consistently high quality, complex and sophisticated clinical service is provided, meeting the highest national and international standards.

The post holder will lead Audiology in delivering patient‑centred care using streamlined pathways and will work in conjunction with the Audiology Service Manager to ensure that the designated service is delivered against performance targets. The post holder will also be responsible for delivering training and expert advice to meet the clinical requirements of the Service, support the Audiology Service Manager to ensure that clinical and professional standards are maintained at all times, and manage the departmental equipment stock and supplies within the limits of the designated budget.

Main duties of the job

• Communicate complex and often sensitive or emotive information (e.g., diagnosis of hearing loss) in an effective and accurate way, adapting communication skills to each situation.
• Ensure each patient has access to relevant counselling, rehabilitation, and external support for their hearing loss.
• Provide support and motivation to patients so that they may complete the assessment and rehabilitation process to the best of their ability.
• Work constructively and flexibly with people from different cultures and backgrounds, being particularly alert to special vulnerabilities such as refugee status and war‑related post‑traumatic stress disorders.
• Provide expert advice regarding complex and highly complex clinical issues to other members of the team and to other professions.
• Manage leave requests and staff sickness absence in line with Trust policies.
• Support the Audiology Service Manager to ensure accurate activity and financial planning of services.
• Initiate and lead service developments and liaise with the relevant Audiology service lead to understand the impact on the named service area.
• Ensure that safeguarding processes for children and vulnerable adults are managed throughout the service, including access to training and local policies where appropriate.
• Oversee compliance with relevant standards that could include national or locally agreed performance or quality standard targets, such as NHSP, Audiology‑led clinics, AQP referrals, direct access audiology, IQIPS standards, NDCS and BCIG Quality Standards.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.

We provide first‑class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

• For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
• See the detailed list of duties in the Main duties of the job section above.
• UCLH recognises the benefits of flexible working for staff. To find out more, visit: Flexible working.
• To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• MSc in Clinical Audiology or equivalent level of knowledge/expertise in field CAC or equivalent post‑graduate experience.
• Registered to practice as an Audiologist/ Clinical Scientist with either the Health and Care Professions Council (HCPC) or Registration Council for Clinical Physiologists (RCCP).
• Advanced theoretical and practical knowledge of the assessment and rehabilitation of hearing‑impaired adults, including associated problems such as vestibular and tinnitus handicap, and hearing aid technology.
• Evidence of significant post‑graduate CPD.
• Working towards PhD or other post‑graduate qualification.
• Post‑graduate management/ leadership training or experience as supervisor.
• Membership of BAA, BSA or other professional body.

Experience

• Significant experience of working at a senior level demonstrating clinical competency within relevant clinical area.
• Extensive experience in formulating comprehensive management plans based on case history information and diagnostic test results, where management decisions may not be straightforward.
• Extensive experience of working with hearing‑impaired patients / parents / carers and associated professionals.
• Evidence of leading clinical audit, research, and / or presentations at scientific meetings.
• Experience in managing staff using performance management and appraisal disciplinary and sickness absence policies/procedures.
• Experience of responsibility for management of services in line with performance targets.
• Evidence and experience of leading change, demonstrating sustained improvements.
• Leading service improvements and clinical audit or services/pathways.
• Experience of managing budgets.

Skills and Abilities

• Ability to work with high level of autonomy in clinical and non‑clinical situations including assessment, diagnosis, differential diagnosis and management of patients and their families.
• Ability to maintain concentration to obtain accurate results throughout busy clinics applying information to the management of patients.
• Expert judgment skills needed in the performing and choice of assessments and/or diagnostic tests.
• Ability to deal regularly and appropriately with situations where conflict may arise.
• Responsibility for monitoring outcomes using clinical and non‑clinical data.
• Ability to use highly developed formal and informal presentation skills for both staff and patient communication.
• Ability to work calmly and methodically when under pressure from a busy and varied caseload, demonstrating good prioritisation and organisational skills.
• Proven ability to develop and maintain personal skills and knowledge within the Audiological field, maintaining up‑to‑date knowledge of procedural and professional developments.
• Evidence which reflects excellent leadership skills and the ability to enthuse, motivate and involve individuals and teams (e.g., previous project leadership).
• Skills in providing expert advice to other professional and non‑professional groups.
• Able to build rapport and credibility with team, senior clinical and managerial colleagues.
• Ability to deal regularly and appropriately with angry and frustrated individuals.
• General (all staff): Advanced signal processing hearing aids including fitting, verification and evaluation methods.
• Knowledge required for specific areas:
  • Cochlear Implant – Theoretical knowledge, suitability and potential benefits.
  • BAHA – Theoretical knowledge, suitability and potential benefits.

Communication

• Excellent written and oral communication skills and highly developed interpersonal and influencing skills.
• Able to identify and overcome barriers to all communication with patients of all ages, including those with additional needs such as profound deafness, learning disabilities or where patients are reliant on sign or language interpreters.
• Communicates complex information, which may be sensitive, to staff, patients and relatives using reasoning, persuasion, reassurance, tact and sensitivity; overcoming barriers to understanding.
• Able to adapt communication to meet the needs of the situation, including in stressful or conflict clinical and non‑clinical situations.
• Ability to educate, empathise, support, negotiate and motivate including times where co‑operation is not guaranteed.
• Dealing with patients who have ongoing medical conditions.
• Ability to pass on expert and highly technical and/or condition related information with reassurance for better understanding and gaining consent where necessary.
• Managing communication and interaction with staff and colleagues through regular 1:1, team meetings and informal conversations.

Personal and People Development

• Evidence of being a positive role model with the ability to demonstrate a credible, professional approach and manner at all times.
• Excellent leadership skills with the ability to enthuse, motivate and involve individuals and teams.
• Significant experience of managing staff and teams in a hierarchical structure.
• Experience in leading services in line with performance targets.
• Leading service improvements and clinical audit or services/pathways.
• Experience in appraising staff and objective setting.
• Ability to work as part of a wider multidisciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Royal National ENT and Eastman Dental Hospitals, UCLH

Salary

£64,156 to £71,148 a year inclusive of HCAS

Contract

Permanent

Working pattern

Full‑time

Reference number

309‑UCLH‑7232

Job locations

Royal National ENT and Eastman Dental Hospitals, UCLH