Audiology Co-ordinator

Integrated Care System; Haverfordwest; On-site; GBP 22,000 - 28,000; Full time

Job summary

An NHS Healthcare Organization in Haverfordwest is seeking an Audiology Administrator to manage daily operations of the department. Responsibilities include booking appointments and supporting patient care. Candidates should have strong communication skills and experience in administration within a healthcare setting. Proficiency in Microsoft Office is essential, and Welsh language skills are desirable.

Qualifications

• Experience in administration or clerical duties required.
• Ability to work in a calm, logical, and methodical manner.
• Experience in a healthcare setting is an advantage.

Responsibilities

• Manage daily operations of the Audiology department.
• Provide telephone support and book appointments for patients.
• Support the Audiology Manager and Office Manager.

Skills

Communication skills

Customer care understanding

Attention to detail

Education

NVQ Level 3 or equivalent qualification

Basic computer skills

Tools

Word

Excel

Outlook

Job description

This post would be an ideal opportunity for somebody looking for a role based in the out-patients department at Withybush Hospital in Pembrokeshire.

You will be responsible for the day to day running of the Audiology department that includes outreach sites. Based in the Audiology department you will be required to help and support our patients by answering telephone calls, booking patients in for their appointments with an Audiologist and issuing hearing aid batteries and consumables. You will also be responsible for booking adult Audiology clinics as well as undertaking a variety of general clerical duties to ensure the smooth running of the Audiology department. You will also be expected to support the Audiology Manager and Office Manager in the delivery of key performance indicators and service developments.

It is essential that you have excellent communication skills and have previous experience in administration and/or clerical duties. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. Experience of working within a healthcare setting would be an advantage.

Main duties of the job

To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources.

Provide a reception and an administrative support service including answering the telephone, greeting customers and dealing with incoming / outgoing mail. Working closely with the larger Audiology team, continually improve service delivery.

You will be responsible for the day to day running of the Audiology department that includes outreach site, supporting the Audiology Manager and Office Manager to deliver key performance indicators and service developments.

To be an advocate of Patient Experience in the Audiology department, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 14/08/2025.

Person Specification

Qualifications and Knowledge

• Good standard of general education
• Numeracy and Literacy Skills
• Effective oral and written communication skills
• Ability to work under supervision and confident to seek advice when appropriate
• Good accuracy and attention to detail
• Self-motivated, proactive, and innovative
• To be able to work to deadlines
• Basic computer skills i.e. able to use email and internet to send and retrieve information
• Qualified to NVQ Level 3 or equivalent qualification, or experience in a similar role
• NVQ level 3 in Business Administration
• Evidence of ability to complete tasks effectively

Experience

• Experience of IT packages such as Word, Excel and Outlook
• Demonstrate an understanding of customer care when liaising with the public on the telephone, electronically and/or face-to-face
• Ability to communicate effectively and sensitively
• Working in a team for a common goal
• Evidence of significant administrative experience within a customer focused environment
• Experience and understanding of outpatient services and performance indicators
• Experience in implementing NHS policies and guidelines relevant to outpatient services
• Previous experience working in a healthcare setting specialising in healthcare appointment making.
• Previous experience of working as an Audiology Administrator / Receptionist
• Willingness to undertake NHS specific IT system training (eg casenote tracking and AuditBase patient management system)
• Proven experience of developing administrative processes, analysing information, and report writing

Language Skills

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.