Audiology Admin Receptionist

Division of Surgery – BHRUT NHS; Romford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare organization in Romford is seeking an Audiologist to deliver quality assessments to patients experiencing hearing difficulties. The role involves conducting various audiological tests and providing hearing aid services while ensuring adherence to best practice guidelines. Applicants must possess relevant qualifications and experience in a healthcare setting.

Qualifications

• Patient-facing experience in a hospital or healthcare setting.
• Experience working with patients with hearing loss.

Responsibilities

• Provide comprehensive audiological assessments and hearing aid services.
• Conduct routine audiological tests in various settings.

Skills

Team working skills

Communication skills

Flexibility

Ability to work under pressure

Education

English & Maths qualification at GCSE or equivalent grade 'C' or above

Tools

Auditbase

Careflow

Millenium

Cerner

Healthcare EPR

Job description

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To provide a quality audiological assessment of patients who present with hearing difficulties and to provide a comprehensive hearing aid service. This includes carrying out a range of routine audiological tests in acute, community and domiciliary settings, in accordance with the most recent national best practice guidance and protocols.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, was named the top CEO by the Health Service Journal in 2024.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.

The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Person specification

Education/ Qualifications

• English & Maths qualification at GCSE or equivalent grade 'C' or above.

Skills / Abilities

• Evidence of team working skills and a flexible approach to work, innovation and being able to work under pressure

Experience/ Knowledge

• Patient facing experience of working in a hospital or healthcare setting
• Auditbase and/Careflow/Millenium/Cerner and/or Healthcare EPR experience
• Working with patients with Hearing loss

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Job overview

Main duties of the job

To provide a quality audiological assessment of patients who present with hearing difficulties and to provide a comprehensive hearing aid service. This includes carrying out a range of routine audiological tests in acute, community and domiciliary settings, in accordance with the most recent national best practice guidance and protocols.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, was named the top CEO by the Health Service Journal in 2024.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.

The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Person specification

Education/ Qualifications

Essential criteria

English & Maths qualification at GCSE or equivalent grade 'C' or above.

Skills / Abilities

Essential criteria

Excellent communication skills

Desirable criteria

Evidence of team working skills and a flexible approach to work, innovation and being able to work under pressure

Experience/ Knowledge

Essential criteria

Patient facing experience of working in a hospital or healthcare setting

Desirable criteria

Auditbase and/Careflow/Millenium/Cerner and/or Healthcare EPR experience

Working with patients with Hearing loss

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

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Created on 29/06/2025 by TN United Kingdom