Audio Visual Technician

JR United Kingdom; Greater London; Hybrid; GBP 25,000 - 45,000; Full time

Job description

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We are Vivedia, the UK’s market leader in audio-visual services for ‘once-in-a-lifetime events’ (weddings, funerals, citizenship ceremonies). We don’t simply follow the market; we’re innovators and disruptors. Your work will have a positive impact on thousands of people daily and millions of people each year. We have a head office in Sheffield and a satellite office in London, but our customers are spread across the UK.

We’re not fans of all that corporate jargon you might hear from other businesses. We’re down-to-earth, human, and passionate about putting our customers first (all companies say that, but we do it).

Our friendly team of 170 are our most important customers. We care about having a positive, friendly, and engaging workplace, which is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - we’re officially one of the ‘Best Companies’ in the UK to work for! It might be because of the flexibility we offer regarding how and where we work, the genuinely fun and supportive environment we’ve built in our dog-friendly offices or the great service we deliver that gives them all such a buzz. We want you to bring your buzz to us too.

This is a business that is doing well, but it goes beyond that; it’s about making sure things go right, first time, every time. This passion is driven from the top down by James, our MD (who hates titles and is simply ‘James’) and the leadership team who ensure that brilliant customer service is at the heart of everything we do. When you meet us, you’ll see what we mean.

It’s important that we are the right fit for each other, so we’ll share as much as you want to know about us while we get to know you, too.

Key Responsibilities

1. Train site staff on how to operate day to day services, and on basic system operations
2. Ensuring the smooth operations of AV events at the venue
3. Scheduling maintenance tasks for AV equipment
4. Working with the internal creative team to ensure content is tested and delivered in the correct event formats.
5. Dynamic solving problems as issues arise
6. Documenting issues and feedback to help the future solution development
7. Communicating with venue operations staff and customers about the elements of a service and demonstrating the equipment/product’s functionalities to help future sales
8. Assist project producers/product managers in the productization of the packages developed within the trial venue
9. Feedback to desktop developers, testers, delivery managers, customer technical support and customer relationship colleagues to manage the delivery of improvements and new products.
10. Support with the launch of new features and product improvements out to market through Customer Success, Customer Services, Marketing and Go to Market teams.
11. Support with Change Management for anyone impacted.
12. Help understand risks and issues.
13. Provide support to the wider Vivedia team on less busy site days
14. Maintain communication with stakeholders throughout the business.
15. Generally, get stuck-in and hands-on with a small and fast-moving team

Required Experience

1. Prior AV experience (Video & Projection as a primary focus are a bonus) with a range of professional experience such as end to end projects, new system set up, user training, problem solving etc.
2. Experience documenting procedures and process with the ability to train others would be beneficial
3. Experience in basic video editing, presentation creation, and photoshop skills

Required Skills

1. Proactive & Resourceful - ability to identify issues quickly and develop practical solutions.
2. Ability to travel and be away from home regularly (Within the UK)
3. Full UK driving licence
4. Good Communicator: Ability to convey complex ideas clearly and effectively to diverse audiences.
5. Attention to Detail: Meticulous in planning, execution, and quality assurance.
6. Entrepreneurial: Innovative and proactive in identifying opportunities and driving growth.
7. Fast Paced: Comfortable working in a dynamic and rapidly changing environment.
8. Growth mindset: Keen to expand technical skillset and learn new technologies and tools.

Location

1. Hybrid – May be working from our HQ (Sheffield) or based on site for Commissioning and Training / Support sessions for week-long periods
2. You should have a full UK drivers' licence and your own vehicle with appropriate insurance. Core hours typically: 8.30am - 5.30 pm, 5 days a week
3. Occasional need for evening/weekend work for project or support activities