Audio Visual Technical Service Engineer

AV Jobs; Slough; On-site; GBP 37,000 - 40,000; Full time

Job summary

A leading technology integrator is seeking an experienced Audio Visual Technical Service Engineer in the Slough area. The role involves working directly on client sites to solve issues, conduct site surveys, and deliver excellent customer service. The ideal candidate will have a strong technical background in AV systems and a commitment to continuous development while maintaining high standards of service.

Benefits

Contributory pension scheme

32 days holiday a year, inclusive of public holidays

3x salary life assurance

Branded van and fuel card

Employee Assistance Programme

Qualifications

• Demonstrable experience in a Service Engineer role with AV systems.
• Strong technical learning ability.
• Ability to read AV system schematics.

Responsibilities

• Resolve system breakdowns on customer sites promptly.
• Conduct site surveys and training for end users.
• Build relationships with clients and identify sales opportunities.

Skills

Problem Solving

Technical Skills

Customer Service

Education

ECS Electrotechnical Certification Scheme

Job description

The Opportunity

This is an excellent opportunity for an experienced Audio Visual Technical Service Engineer to work for a successful and growing integration company.

You will be a self-motivated and multi-disciplined Technical Engineer working on customer sites to resolve system breakdowns or maintenance works to the highest standards in technical, compliance and customer service.

Key responsibilities:

• Attending client sites and resolving issues in a timely and neat manner.
• Using problem solving skills to find faults and consistently provide high standard solutions.
• Deliver clear and informative end user training to facilitate the smooth operation of the equipment.
• Accurately completing job reports and explaining the steps taken before a sign-off by the client.
• Communicate and build relationships with clients.
• Identifying sales opportunities with existing clients and feeding back to our Sales team
• Conducting and recording site surveys to a high standard.
• Maintaining standards of technical excellence within the team.
• Occasional working on construction sites where required to support system commissioning
• Ongoing technical development

Customer Focus:

Provide the customer with an excellent customer service whilst representing our client.

Accountable for delivering high quality Service fixes for customers

Communicate and build relationships with clients

Always striving to build client trust in the engineer, and the company's abilities.

People Focus:

Being personally responsible for mistakes and learning from these to improve and develop skills

Living our client's one team culture value by communicating well with each other and working together to reach the end goal

Demonstrating flexibility to business needs when required

Having a hard working and enthusiastic work ethic

Health, Safety, Environment Quality Focus:

Follow health and safety compliance on site

Adhere to company quality standards at all time

Finance Focus:

Be financially aware of company costs relating to Service.

Accurately log all time and parts used against a job to be invoiced.

Based West of London ideally Slough area, basic salary will be GBP37.5k-GBP39.5k negotiable, plus overtime, van & benefits

Your skills and Experience

Demonstrable and significant experience working in a comparable Service Engineer role

Strong demonstrable experience gained in an AV engineering type role such as wireless mic systems, basic mixers, zoned mixers, DSPs, amplifiers, public address systems, rack wiring, speakers (LowZ and 100v), TVs, HDMI solutions, projectors, interconnections, wiring, connector cable pin-outs

Knowledge and understanding working in service and technology fields such as, RF/TV/Sat systems, effect lighting, access control, data networks, and automation

Demonstrable appetite for continuous technical development to attain the breadth of skills of the Service Engineer

A technical mind-set to logically assess an issue to pinpoint the fault

Previous experience of using problem solving skills to find faults and provide high quality solutions

Self-motivated with a commitment to the issue at hand

Able to read and understand AV system schematics and drawings

Able to terminate cables to industry standard

Understand PC based IP networks

ECS Electrotechnical Certification Scheme or equivalent

Soldering proficiency, working with audio connectors and cables

Able to work under pressure to tight timescales

Flexible approach to working hours

Presentable in appearance when on site

Professional demeanour

Full UK Driving Licence

Strong technical learning ability.

Be highly mobile flexible as a remote engineering covering a wider geographical region

Be a natural problem solver able to draw on your own knowledge and skill, whilst knowing your own limits and willing to call on support as necessary to deliver the best fit outcomes for customers

Happy and willing to work alone for long periods

Familiar with working in customer environments during their normal operational working, adapting your practices to ensure the presence of members of the public are taken into consideration and respected

You must hold the right to work in the UK

Desirable Skills/Qualifications/Experience:

CSCS

IPAF

PASMA

Avixa CTS

The Organisation

Our client is a well established and successful technology integrator working predominantly in the Retail and Leisure market. They have a 'one team' culture meaning everyone communicates well with each other and work together to reach the end goal.

They offer a wide range of benefits

Overtime is paid across 3 rates depending on day and time the additional hours are worked: straight time; 30% uplift; 50% uplift

Standard contracted hours are 45 hours per week

Holiday entitlement is 32 days per year (Jan to Dec) inclusive of public holidays

Contributory salary sacrifice pension scheme

3x salary life assurance

Branded van + fuel card

Branded uniform and PPE

Employee Assistance Programme

Handheld IT device

The Recruiters

AV Jobs are the UK s No. 1 specialist Audio Visual recruiter and work with clients and candidates to ensure a perfect job fit every time.