Audio-Visual Support Engineer x2

University of Bristol; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

The University of Bristol's IT Services department is looking for a Customer-focused Audio Visual Support Engineer to deliver high-quality technical support across various AV systems. This role focuses on ensuring optimal AV experiences while managing installations and user training, requiring effective communication and technical skills tailored toward client interactions.

Qualifications

• Experience with AV technologies, troubleshooting, and installation.
• Strong interpersonal skills to engage with users effectively.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide support and maintenance for AV systems across the University.
• Serve as escalation point for technical issues to ensure user satisfaction.
• Document incidents and requests accurately using ITSM tools.

Skills

Customer-oriented

Excellent communication skills

Problem-solving

Team collaboration

Education

NVQ Level 3, HNC, 'A' Levels or equivalent

Professional AV certification (AVIXA CTS)

Tools

ITSM tools

Job description

Job Description:

The University of Bristol's IT Services department is seeking a Customer-focused Audio Visual Support Engineer to join the Digital Spaces Support team. This onsite role involves providing technical support for AV systems across the University, including troubleshooting, maintenance, and installation activities. The engineer will ensure seamless AV experiences in teaching spaces, meeting rooms, and digital signage, while also participating in projects, inventory management, and user training. The role requires a proactive approach to maintenance and a commitment to staying updated with industry advancements.

Responsibilities:

1. Provide high-quality support and maintenance for AV systems.
2. Manage AV installation activities and assist in development projects.
3. Troubleshoot AV issues rapidly to ensure optimal functionality.
4. Serve as an escalation point for technical issues, ensuring excellent customer service.
5. Document incidents and requests accurately using ITSM tools.
6. Conduct regular inspections and maintenance of AV equipment.
7. Participate in departmental projects and development activities.
8. Maintain inventory and asset data, conducting spot checks and remedial actions.
9. Stay informed about technological advancements and industry best practices.
10. Analyze support data to improve service quality and report findings.
11. Collaborate with other IT teams for issue resolution.
12. Create user training resources and provide on-the-spot guidance.

Qualifications and Experience:

• Experience with AV technologies, including control systems, displays, and audio equipment.
• Hands-on experience with AV installation, configuration, and troubleshooting.
• Excellent communication skills to understand and explain technical concepts.
• Customer-oriented with strong interpersonal skills.
• Proficiency with ITSM tools and knowledge bases.
• Ability to work effectively in a fast-paced, team environment.
• NVQ Level 3, HNC, 'A' Levels in relevant subjects, or equivalent work experience.
• Professional AV certification (e.g., AVIXA CTS) or the ability to obtain within 12 months.
• Knowledge of ITIL frameworks.
• Valid UK driver’s license required.