Audio Visual Service Technician

ZipRecruiter; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company seeks a skilled Audio Visual Field Service Engineer to join their team, focusing on servicing and repairing high-end AV systems across London. The role offers competitive salary, ongoing training, and opportunities for career growth in a collaborative environment.

Benefits

Competitive salary depending on experience

Company van or travel allowance

Tools, laptop, and mobile phone provided

Ongoing training and access to manufacturer certifications

Opportunity to work on major AV and LED projects

Qualifications

• Proven experience as an AV or field service engineer.
• Complete a full UK driving license.
• Manufacturer training in LED systems is advantageous.

Responsibilities

• Carry out on-site servicing and repairs of AV systems.
• Specialise in maintenance of LED walls.
• Assist with installations and provide training.

Skills

Technical understanding of LED display systems

AV signal routing and control systems

Good working knowledge of video conferencing platforms

Ability to interpret wiring diagrams

Strong communication skills

Education

AVIXA CTS or equivalent AV industry certifications

Job description

Job Description

Job Title: Audio Visual Field Service Engineer

Location: Acton and across London sites

Reports To: Service Manager

Employment Type: Full-Time

About the Role

An exciting opportunity has opened up for a skilled and proactive Audio Visual Field Service Engineer to join a growing AV service team. Based at the Acton service hub, this role involves supporting a wide range of clients across London and the UK by providing on-site maintenance, servicing, and repair of professional AV systems — with a strong focus on LED wall technologies.

Key Responsibilities

• Carry out on-site fault diagnosis, servicing, and repairs of AV systems across client sites (primarily in London, with some UK-wide travel).
• Specialise in the maintenance and repair of LED walls, including troubleshooting pixel faults, alignment issues, module replacements, and firmware updates.
• Perform routine preventative maintenance on installed AV and LED display systems.
• Assist with small installations, upgrades, and reconfigurations of AV and LED wall systems.
• Provide end-user support and basic training when required.
• Work closely with manufacturers and internal technical teams to resolve complex faults.
• Maintain accurate records of service visits, repairs, and components used using a digital service platform.
• Comply with all relevant health & safety procedures and on-site protocols.

Essential Skills & Experience

• Proven experience as an AV or field service engineer within a service-oriented environment.
• Strong technical understanding of LED display systems (such as ROE, Absen, Unilumin, INFiLED, etc.) including component-level diagnostics.
• Familiarity with AV signal routing and control systems (e.g., Crestron, Extron, Q-SYS, Kramer).
• Good working knowledge of video conferencing platforms (Zoom, Teams, Cisco) and audio DSPs (QSC, Biamp, BSS).
• Ability to interpret wiring diagrams, schematics, and technical documentation.
• Strong communication skills and a customer-first mindset.
• Full UK driving licence (vehicle or mileage reimbursement provided).

Desirable Qualifications

• Manufacturer training or certification in LED systems (advantageous but not essential).
• AVIXA CTS or equivalent AV industry certifications.
• Basic understanding of AV-over-IP and networking principles.
• IPAF, PASMA, or ECS card ().

What’s on Offer

• Competitive salary depending on experience.
• Company van or travel allowance.
• Tools, laptop, and mobile phone provided.
• Ongoing training and access to manufacturer certifications.
• Opportunity to work on major AV and LED projects.
• Supportive, collaborative team environment with clear pathways for career growth.