Audio Visual Service Engineer

Jacobs Massey; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading AV support firm based in London is seeking an experienced Audio Visual Service Engineer. This full-time, on-site role involves providing high-quality maintenance and support for AV systems, including LED videowalls. The ideal candidate will have 5-7 years of experience in a similar role and familiarity with AV control platforms like Crestron and QSC. The position offers competitive compensation and the opportunity to work in a dynamic environment.

Benefits

Overtime paid at 1.5x rate

Scheduled out-of-hours support

Qualifications

• 5-7 years of experience in AV service/support role.
• Strong knowledge of AV systems and troubleshooting.
• Familiarity with various AV control platforms.

Responsibilities

• Provide on-site support 30 hours a week.
• Perform scheduled maintenance and system checks.
• Supply responsive support for AV systems.

Skills

AV systems integration

Diagnostics and troubleshooting

Strong customer service

Leadership and teamwork

Education

Industry certification such as CTS

Tools

Crestron

QSC

Job description

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We are seeking an experienced and proactive Audio Visual (AV) Service Engineer to join a leading AV support team based in London. This is a full-time, on-site role requiring a dedicated and solutions-focused individual who takes pride in delivering high-quality service and preventative maintenance to a range of AV systems, including LED videowalls and integrated meeting room technologies.

Key Responsibilities:

• Provide on-site support 30 hours per week, scheduled between 7:00am – 4:00pm, Monday to Friday (exact schedule confirmed at least one month in advance).
• Deliver an additional 10 hours per month of scheduled out-of-hours support, including evenings or weekends depending on operational needs.
• Perform scheduled maintenance, preventative servicing, system checks, and reporting within core working hours.
• Provide responsive support and diagnostics for AV systems including LED videowalls, AV control platforms, and meeting room equipment.
• Ensure that all tasks are logged, tracked, and reported in line with service level agreements and internal processes.
• Collaborate with internal teams and clients to maintain optimal system functionality and user satisfaction.
• Overtime paid at 1.5x rate for any hours worked beyond the standard 40-hour weekly schedule.
• UK public holidays are excluded from regular hours unless explicitly agreed in writing.

Technical Scope:

• Maintenance and support of:
• LED videowalls
• Meeting room AV systems
• AV control platforms (e.g., Crestron, QSC, and other control systems)

Candidate Profile:

• Minimum 5–7 years of experience in a similar AV service/support role.
• Industry certification such as CTS highly desirable.
• Strong working knowledge of AV systems integration, diagnostics, and troubleshooting.
• Familiarity with Crestron, QSC, and other control platforms is essential.
• Demonstrates a "can-do" attitude, professionalism, and a commitment to delivering high-quality service.