Audio Visual Analyst

Leigh Day And Co; London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading law firm in London is seeking an AV Support Specialist to ensure operational availability of audio-visual equipment. You will provide on-site support and liaise with clients and internal teams. Ideal candidates will have a strong understanding of AV technologies and excellent customer service skills. This role supports a hybrid working environment, offering competitive benefits including 29 days of holiday and a contributory pension scheme.

Benefits

29 days' holiday

Life assurance

Private medical insurance

Free breakfast and lunch

Cycle to work scheme

Qualifications

• Good understanding of audio-visual technologies including TVs, projectors, cameras, microphones.
• Experience in the legal sector is preferred but not essential.
• Strong organisational skills to manage urgent issues.

Responsibilities

• Provide on-site support for AV equipment during events.
• Log escalations with the internal IT team and external partners.
• Maintain operational availability of AV equipment in meeting rooms.

Skills

Excellent customer service skills

Knowledge of audio-visual technologies

Understanding of Microsoft 365 stack

Education

Relevant qualification at degree level or equivalent

Tools

Microsoft 365

Zoom

Crestron

Job description

Overview

The role will be responsible for supporting all users in the use of audio-visual (AV) equipment. The role holder will be expected to have a good all-round knowledge of AV equipment and be able to communicate with users at all levels.

Responsibilities

• Be the single point of contact for all AV enquiries and issues.
• Provide on-site support for events, which may include early starts/late finishes.
• Assist clients, and internal users in connecting to and utilising AV equipment.
• Ensure operational availability of equipment in meeting rooms and spaces.
• Carry out regular daily checks of all AV equipment.
• Log all escalations with internal IT team and external partners.
• Monitor system updates to ensure that they are aligned and manage releases.
• Provide support and feedback to the IT Trainers to assist with improving training materials.
• Provide training and support to Facilities and Client Services team as required.
• Provide preventative maintenance to all AV equipment in all meeting spaces and pods in London and Manchester.
• Liaise with AV provider and internal IT Ops teams regarding PPMs and reactive maintenance.
• Occasional travel to Manchester and Leeds and infrequent travel to Cardiff, Hereford and Liverpool to provide support and guidance on AV and arrange any preventative / reactive maintenance through AV provider.
• Develop processes and procedures to improve overall service and user experience.
• Review / update Standard Operating Procedures.
• Provide support during landlord power downs.
• SUGGEST improvements and bring innovative ideas to the team.
• Provide AV support and guidance on new office set ups and office upgrade projects.
• Maintain stock of consumables and connectors.
• Maintain strong working relationships with third party vendors.

Person specification

Technical

• A good understanding and working knowledge of audio-visual technologies; including but not limited to televisions, projectors, cameras, microphones, speakers, UC platforms and connectivity equipment.
• A good understanding of general IT hardware and software including the Microsoft 365 stack (inc. Teams), Zoom, Crestron and Microsoft Surface Hubs.
• Excellent customer service skills with a strong desire to assist.

Desirable

• Knowledge of MacOS and Windows 11.
• Relevant experience in the legal sector / professional services is preferred but not essential.

Communication & Organisation

• Excellent written and verbal communication skills.
• Proven ability to multi-task and prioritise tickets relating to AV facilities and balance this with project work.
• A high level of organisational skills to effectively manage issues in an office where urgent issues can escalate quickly.
• A keen eye and attention to detail.
• Ability to find 'on the spot' resolutions to urgent issues.
• Self-motivation and demonstrating initiative are essential.

General

• Demonstrable awareness of client confidentiality, information security and data protection.
• Relevant qualification at degree level or equivalent.
• Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all.

About Leigh Day

We are a top 100 law firmcommitted to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We're not afraid to take on difficult and challenging cases involving medical negligence, serious personal injuries, discrimination in the workplace, defective products and human rights abuses in this country and overseas.

29 days' holiday per annum inclusive of 4 days' compulsory leave to be taken during the Christmas office closure, plus all public and bank holidays; two weeks' of working elsewhere; contributory pension scheme; life assurance (4 times annual salary); private medical insurance; interest free season ticket loan; childcare vouchers; cycle to work scheme; electric vehicle scheme. Our hybrid working policy for full-time employees is three days in the office and two at home, and we also offer free breakfast and lunch every day for those coming into to the office.

We also have annual social activities and genuinely pride ourselves on having a supportive and friendly culture.

Commitment to equality, diversity, and inclusion

Leigh Day is committed to the principles of equality, diversity, and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities.

We welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. Please let us know if you would like to discuss any reasonable adjustments at any stage of the application or recruitment process. There is an option to detail this on your application form, however, please just get in touch should you wish to discuss this prior to formally submitting an application. Please note all conversations or disclosures are treated in the strictest confidence.