Audio Technical Support Engineer

JR United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Audio Technical Support Engineer to enhance their Customer Support Team. In this dynamic role, you will provide vital technical assistance for audio products, troubleshoot issues, and ensure customer satisfaction through effective communication. The ideal candidate will have a strong background in music technology, excellent problem-solving skills, and a passion for audio products. Join a collaborative environment where your contributions will directly impact customer experiences and drive continuous improvement. If you thrive in a fast-paced setting and enjoy working with cutting-edge technology, this opportunity is perfect for you.

Qualifications

• 3+ years' experience in music technology or related industry.
• Familiarity with audio products is advantageous.

Responsibilities

• Provide technical support for audio products via email and phone.
• Troubleshoot and repair products during global site visits.

Skills

Analytical Skills

Troubleshooting Skills

Customer Service

Audio Networking

Communication Skills

Education

Electronics Engineering Qualification

Music Technology Degree

Tools

Zendesk

Job description

Social network you want to login/join with:

Audio Technical Support Engineer, surrey

col-narrow-left

Client:

Christy Media Solutions

Location:

surrey, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

We currently have an exciting opportunity for a Technical Support Engineer to join our clients growing Customer Support Team in response to increased demand.

Role Purpose

• Provide technical support for audio products via email and phone to clients worldwide
• Troubleshoot and repair products during global site visits
• Process and dispatch spare parts
• Maintain detailed and accurate support case records (using Zendesk and other internal tools)
• Participate in the weekend support rota and support stock control and inventory audits

Ideal Candidate Profile

Experience & Education

• 3+ years' experience in music technology or related industry
• Electronics Engineering qualification or Music Technology degree (or equivalent hands-on experience)
• Experience with manufacturers, rental companies, or live sound environments
• Familiarity with Audio products is advantageous

Technical Skills

• Strong analytical and troubleshooting skills — logical, methodical, and precise
• Good knowledge of live sound workflows and audio networking (e.g., Dante Level 2, SoundGrid, AoIP)
• Proficient with audio hardware and software
• Basic networking skills (Cisco certifications are a plus but not required)
• Soldering ability and understanding of circuit diagrams (desirable, not essential)

Personality & Values

• Highly customer-focused, proactive, honest, and collaborative
• Strong communication skills in English (verbal and written); additional European language is a bonus
• Self-motivated and capable of working independently or within a team
• Genuinely enjoys problem-solving and continuous learning
• Comfortable with administrative tasks such as case documentation and email support