Audi Service Technician

Hawco Group; Inverness; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hawco Group is seeking a Qualified Franchise Vehicle Technician to join the Highland Audi team. The role involves performing repairs to strict standards while delivering excellent customer service. With 70 years of experience, Hawco Group offers competitive salary, generous benefits, and a supportive work environment focused on team collaboration and technical skill development.

Benefits

Generous Annual Leave

Competitive Salary

Extensive Brand Training

Career Opportunities

Discount on new and used cars

Discounted servicing, parts and accessories

Employee referral scheme

Contributory Pension Scheme

Cycle to Work Scheme

Wellbeing Scheme

Qualifications

• Demonstrates an honest and diligent approach to work.
• Flexible with time-keeping to achieve customer satisfaction.
• Previous diagnostic experience is an advantage.

Responsibilities

• Carrying out diagnosis and a wide range of servicing and repair work.
• Building effective relationships with customers and colleagues.
• Completing repair and service records accurately.

Skills

Customer Service

Teamwork

Attention to Detail

Education

NVQ level 3 in Vehicle Maintenance and Repair

Job description

Qualified Franchise Vehicle Technician

Joining us at Highland Audi as a Service Technician will involve carrying out motor vehicle repairs to approved standards as well as delivering unbeatable customer service every time.

Working in the busy Audi workshop you will be joining Hawco Group which is one of the few remaining family owned car retailers in the Highlands with over 70 years’ experience delivering excellent service to motorists in the north of Scotland.

Job Responsibilities include:

• Carrying out diagnosis and undertaking a wide range of servicing and repair work on customer vehicles
• Able to demonstrate the ability to work as part of a team to deliver excellent customer service
• Ensuring effective use of technical knowledge and skills enabling efficient, economic and safe servicing and repair of customer vehicles
• Building and long lasting and effective working relationships with customers and colleagues.
• Accurately completing repair and service records as well as any other appropriate activities as specified by the Service Manager
• Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
• Analysing work orders carefully to understand a vehicle’s condition, the accuracy of the diagnosis, and what work has been agreed to

Key Attributes and Skills:

• The ability to work as part of a team to deliver excellent customer service
• A minimum of NVQ level 3 in Vehicle Maintenance and Repair
• Demonstrates an honest and diligent approach to work
• Has a flexible approach to time-keeping when completing jobs in order to achieve customer satisfaction
• Systematic and organised; pays attention to the finer details
• Previous diagnostic experience would be an advantage and an understanding of automotive systems and functionalities
• A full and valid UK Driving Licence

Our Offer to You:

• Generous Annual Leave
• Competitive Salary
• Extensive Brand Training
• Great learning and career opportunities
• Discount on new and used cars
• Discounted servicing, parts and accessories
• Employee customer referral scheme
• Contributory Pension Scheme
• Cycle to Work Scheme
• Wellbeing Scheme

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

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