Audi Service Advisor

Listers Group; Worcester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive retailer in Worcester is seeking a Service Advisor to manage customer vehicle bookings and ensuring high levels of customer satisfaction. You will be responsible for liaising with customers and various departments to provide seamless service. Ideal candidates have experience in customer service and a passion for excellent service delivery. This role offers a competitive salary plus bonuses and a range of employee benefits.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Retail and restaurant discounts

Long service incentives

Staff referral scheme

Professional qualifications

Company events

Qualifications

• Passionate about delivering excellent customer service.
• Experience in a customer service role with a focus on satisfaction and sales.
• Good organisational and administrative skills.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Meeting customers and providing seamless service.
• Updating customers on vehicle progress and authorising work.

Skills

Customer service

Organisational skills

Teamwork

Communication

Tools

Dealer management systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Audi Dealership in Worcester. The working hours are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.

Basic salary of up to £29,500 plus benefits, with a bonus OTE of £35,000. A company vehicle will be provided upon successful certification and accreditation.

You will be experienced in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will ensure smooth workflow, exceed targets, and upsell our full range of services.

Role and Responsibilities

• Booking customer vehicles for maintenance and/or repairs, liaising with the workshop team to schedule workload.
• Meeting customers on arrival and providing seamless service from drop-off to vehicle handover.
• Updating customers on vehicle progress, authorising additional work, and making follow-up calls.
• Liaising with the Workshop, Parts, and Sales departments to ensure vehicles are ready on time.

About You

• Passionate about delivering excellent customer service and able to quickly build rapport with customers.
• Well-presented with a positive attitude and desire to succeed.
• Experience in a customer service role, ideally meeting targets related to customer satisfaction and sales.
• Good organisational and administrative skills; knowledge of dealer management systems is a plus but not essential.
• Motor trade or automotive experience is preferred but not mandatory, as full training will be provided.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Benefits including discounts on retailers, restaurants, cinemas, and holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer, and professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team, representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees in all areas of the business. If you’re seeking a career in the motor trade, automotive, or car dealership sector, apply today. You can also join our Talent Bank for similar opportunities.