Audi Service Advisor

Listers; United Kingdom; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading motor retailer is seeking a Service Advisor to join their Audi Dealership in Stratford-upon-Avon. The role involves delivering excellent customer service, managing workflows, and ensuring vehicle readiness through effective communication with departments. Competitive salary package with bonuses and a range of benefits offered.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on retailers

Long service and loyalty incentives

Staff referral scheme

In-house training

Qualifications

• Passion for delivering excellent customer service.
• Ability to build rapport quickly with customers.
• Experience in meeting targets for customer satisfaction and sales preferred.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Provide seamless service from drop-off to vehicle handover.
• Update customers on vehicle progress and manage authorizations.

Skills

Customer Service

Organization

Communication

Job description

Job Introduction
We are recruiting for a Service Advisor to join our Audi Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.
Excellent basic salary with a bonus OTE of £38,000, plus car & benefits.
You will be well versed in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will ensure the workflow of the department, hit and exceed targets, and upsell our full range of services.
Role and Responsibilities

• Booking customer vehicles for maintenance and repairs, liaising with the workshop team to schedule workload.
• Meeting customers on arrival and providing seamless service from drop-off to vehicle handover.
• Updating customers on vehicle progress, authorising additional work, and making follow-up calls.
• Liaising with Workshop, Parts, and Sales departments to ensure vehicles are ready on time.

About you

• You have a passion for delivering excellent customer service and can quickly build rapport with customers.
• You are well-presented with a desire, attitude, and character to succeed.
• Previous experience in customer service, ideally with targets for customer satisfaction and sales, is preferred.
• Good organization and administrative skills. Knowledge of dealer management systems is advantageous but not essential.
• Motor trade, automotive, or car dealership experience is preferred but not required; full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team, representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees and offer career opportunities in the motor trade, automotive, or car dealership sectors. Apply today or join our Talent Bank for similar opportunities.