Audi Service Advisor

Audi Stratford-upon-Avon; Stratford-upon-Avon; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading automotive dealership seeks a dedicated Service Advisor in Stratford-upon-Avon. The ideal candidate will have a strong customer service background, with responsibilities including booking vehicle maintenance, meeting customers, and liaising with the workshop. Excellent remuneration package available including bonuses and additional benefits.

Benefits

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Discounts on retailers, restaurants, cinemas & holidays

Qualifications

• Experience in a customer service role, ideally working to targets.
• Good organization and administrative skills.
• Motor trade or automotive experience preferred but not essential.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Meeting customers and ensuring seamless service.
• Updating customers on vehicle progress and authorizing additional work.

Skills

Customer service

Communication

Organization

Education

Previous experience in customer service

Job description

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6

Posted:

12.07.2025

Expiry Date:

26.08.2025

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Job Description:

Job Introduction

We are recruiting for a Service Advisor to join our Audi Dealership in Stratford-upon-Avon.The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent basic salary with a bonus OTE of £38,000.plus car & benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives