Attendance Support Officer

NPT Pass; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

An educational support organization in Wales is seeking an Attendance Support Officer to improve school attendance by addressing barriers to engagement. The role involves tracking pupil attendance, providing targeted support, and collaborating with schools. Candidates should have strong communication skills and experience working with children and families, and an education background with 4 GCSEs. Attractive benefits include a 22.4% employer pension contribution.

Benefits

22.4% employer pension contribution

Discounted gym membership

Excellent development opportunities

Qualifications

• Experience working with schools to improve children's outcomes.
• Ability to demonstrate positive support to children, young people and their families.

Responsibilities

• Track young people moving out of county.
• Support schools and Education Welfare Officers.
• Undertake register consultations.
• Identify barriers to engagement with learning.

Skills

Strong communication skills

Interpersonal skills

Experience of partnership working

Education

4 GCSE's at grade C or above

Tools

Management Information Systems (SIMS/EMS/Capita One)

Job description

We are seeking an individual to join our team as an Attendance Support Officer. The post is funded until 31st March 2026. You will be part of a talented and committed team whose aim is to improve attendance at school, by removing barriers to engagement with learning, and for pupils to achieve their full potential and become confident, resilient and compassionate individuals.

As an Attendance Support Officer, you will have strong communication and interpersonal skills. You will work to identify the cause of the absences and provide early intervention support; ensuring pupil voice is captured at all times.

The successful candidate will be responsible for:

• Effective tracking of young people moving out of county.
• Supporting schools and the Education Welfare Officers.
• Undertaking register consultations.
• Early identification of irregular attendance.
• One to one person centred approaches to help Identify barriers to engagement.
• Joint house visits where applicable.
• Provide advice and guidance where difficulties and/or barriers to engagement with learning has been established.
• Provide targeted attendance support, through our attendance 'task force' process.
• Make phone calls and send letters to parent/carers where applicable to offer support and guidance.
• Ensuring a high standard of excellent attendance for all pupils.

Do you have:

Experience of partnership working and be able to demonstrate positive support to children, young people and their families gaining improved outcomes.

Experience of working with schools and improving the outcomes of children is essential; along with a solid understand of the use of management information systems such as SIMS/EMS/Capita One.

Ideally you will have a minimum education qualification of 4 GCSE's at grade C or above, one of which must be either English or Welsh, plus Mathematics, or a qualification of a comparable level.

We offer a range of attractive benefits and support to help you live your best life, including a competitive employee package with a remarkable 22.4% employer pension contribution, discounted gym membership, and excellent development opportunities.

This post is subject to an enhanced with both adult & child barred list DBS disclosure. Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.