Attendance Officer (EL421)

Cheshire College - South & West; Crewe; On-site; GBP 19,000 - 24,000; Full time

Job summary

Cheshire College - South & West in Crewe is seeking a dedicated Attendance and Absence Support role to monitor daily absence data, liaise with learners and parents, and produce regular trend reports for leadership. You will work within Learner Services to safeguard and support attendance improvements.

The post is a permanent, full-time role with 37 hours weekly, based at Crewe Campus, requiring DBS clearance and strong administrative skills.

Qualifications

• Level 2 IT qualification (or equivalent).
• GCSE/Level 2 in English and Maths (or equivalent).
• Evidence of ongoing professional development.
• Experience using spreadsheets, databases and inputting data.
• Experience monitoring and reviewing systems including filing and maintaining records.
• Experience liaising with members of the public and problem solving.
• Excellent organisational skills with the ability to self-manage and work under pressure.
• Good digital literacy skills; enhanced DBS check as required.

Responsibilities

• Monitor absence information throughout the day and update college systems.
• Support Personal Development Tutors in absence follow-ups, escalations and actions.
• Act on potential safeguarding concerns and report to the Designated Safeguarding Lead.
• Contact learners to ascertain reasons for un-certified absences and liaise with parents/carers.
• Prepare and issue regular reports on absence trends to the Personal Development Manager.

Skills

Spreadsheet proficiency

Database experience

Public liaison

Organisational skills

Digital literacy

Enhanced DBS check

Education

Level 2 IT qualification

GCSE English & Maths (Level 2)

Job description

Salary: £24,784 (pro rata per annum) (£21,640 per annum)

Contract Type: Permanent

Hours: 37 hours per week (8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm Friday). Part year working 36 weeks 4 days per year.

Location: Crewe Campus

This is an excellent opportunity to join our Learner Services team to contribute and support attendance tracking and improvement.

Key Responsibilities:

• Monitor absence information throughout the day and ensure College systems are updated;
• Support the Personal Development Tutors in absence follow-ups, escalations and actions;
• Take appropriate action where an absence could indicate a missing child or a learner at risk and report concerns to the Designated Safeguarding Lead immediately to initiate further action;
• Make direct contact with learners to ascertain reasons for un-certified absences and liaise with parents/carers; and
• Prepare and issue regular reports on absence trends to the Personal Development Manager.

Key Person Specification Requirements:

• Level 2 qualification in IT or equivalent;
• Level 2 or GCSE (C/4/5) or equivalent, in English and Maths;
• Evidence of ongoing professional development;
• Experience of using spreadsheets, databases and inputting data;
• Experience of monitoring and review systems including filing and maintaining records;
• Experience in liaising with members of the public and problem solving;
• Excellent organisational skills with the ability to self-manage, prioritise and work effectively under pressure;
• Good digital literacy skills; and
• Enhanced DBS check.

Cheshire College South and West is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. Successful applicants will be required to provide a DBS Disclosure, Right to Work evidence and original qualification certificates. Online checks will be carried out and references will be sought.

About Us

Cheshire College - South & West is the largest provider of post-16 education in the region, offering exciting opportunities to over 11,000 learners and 1,000 Apprentices, who all have access to world-class facilities as a result of a £160m investment in the latest technology and real working environments, at modern Campuses in Crewe, Ellesmere Port and Chester. The College is in the process of implementing a £30m capital investment programme to ensure learners continue to have access to the best possible resources and environment.

Cheshire College is a dynamic, high quality and financially robust College, which provides learners with the skills, experience and qualifications that will prepare them for their future career or higher-level study, encouraging them to become confident individuals who will make valuable contributions to businesses and the local economy.

There is a fantastic atmosphere at our three Campuses in Crewe, Ellesmere Port and Chester, providing an environment to get involved in exciting activities and an opportunity for learners to make new friends.

The College is proud of its strong links with local Employers such as Bentley Motors, Vauxhall Motors, SP Energy Networks, Ecolab and Unilever to ensure learners have access to work placements and industry professionals as well as ensuring the curriculum offer remains current and relevant to local, regional and national needs.