Attendance Improvement Officer - 37

Co-op Academies Trust; Stoke-on-Trent; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Co-op member

Colleague discount card

Flexible benefits

Gym discounts

Credit Union

Job summary

Co-op Academy Stoke on Trent is seeking an Attendance Improvement Officer to drive better attendance for students at risk of persistent absence. You will lead targeted interventions, manage cases, and work closely with families to remove barriers to regular attendance.

You will collaborate with Heads of Year and safeguarding colleagues to ensure coordinated support, monitor impact, and escalate when needed to meet safeguarding and academy targets.

Qualifications

• GCSE Maths and English grade 4-9 (A-C) or equivalent essential
• NVQ Level 3 in Business Administration or equivalent essential

Responsibilities

• Improve attendance for students at risk of persistent or severe absence.
• Conduct targeted interventions and case management with identified students.
• Maintain regular contact with families, including home visits and attendance meetings.
• Coordinate reintegration following periods of absence and monitor progress.
• Escalate cases when attendance does not improve per academy procedures.

Education

GCSE Maths and English grade 4-9 (A-C) or equivalent

NVQ Level 3 in Business Administration or equivalent

Job description

Role Qualifications Attachments Safeguarding

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Our School

Key Role Information

Salary: £24,888 - £26,998

Job type: Full Time

Contract type: Permanent

Closing: 31/10/2026 09:00

Interview: TBC

Contract term: TTO Plus - Term time only plus weeks

Pay grade: NJC Payscale | NJC12 - NJC17

Department: Attendance

Key stage: Key Stage 3, Key Stage 4

Hours per week: 37.00

Weeks per year: 45.380

Visa sponsorship: No

Your Role

At Co-op Academy Stoke on Trent, we are dedicated to creating a positive and healthy learning environment for all students and colleagues. The Attendance Improvement Officer plays a key role in improving attendance for students who are at risk of persistent or severe absence. The role has a strong focus on targeted intervention and case management, taking ownership of identified students and working directly with them and their families to understand the barriers affecting attendance and put effective support in place.

Using attendance data, patterns and contextual information, the Attendance Improvement Officer identifies emerging concerns early and ensures that intervention is timely, purposeful and proportionate. This includes regular contact with families, home visits, attendance meetings, individual support and action plans, reintegration following periods of absence, and close monitoring to ensure that intervention is having a measurable impact. Where attendance does not improve, cases are escalated appropriately and in line with the academy’s attendance procedures and statutory expectations.

A central part of the role is building strong, professional relationships with students and their families. The Attendance Improvement Officer works alongside parents and carers to identify and remove barriers while maintaining clear expectations around regular attendance and parental responsibility. They work closely with Heads of Year, Behaviour, SEND and Safeguarding colleagues to ensure that students with additional needs or vulnerabilities receive coordinated support, rather than attendance being addressed in isolation.

The role also provides an important link between the academy, families and external agencies. Where barriers are complex, the Attendance Improvement Officer contributes to multi-agency working and ensures that attendance concerns are considered alongside wider safeguarding, SEND and family needs.

Ultimately, the role is focused on impact: reducing persistent and severe absence, preventing students from drifting into entrenched patterns of non-attendance, increasing the number of students attending regularly, and ensuring that every student is supported and challenged to be in school, on time, every day.

Why us?

At Co-op Academy Stoke on Trent, be part of a supportive and friendly team within a school that values every member of staff.

A positive working environment with access to ongoing training and development.

Regular hours and job stability, contributing to the smooth running of the school.

Opportunities to take on additional responsibilities or hours during holiday periods.

Our values

All our values are based upon the values of the Co-op Group, which will inform our behaviours.

Self-help: We do not expect to be spoon fed – we will try to do things for ourselves in the right way and at the right time.

Self-responsibility: Everyone should act in a responsible way around the academy site and in the local community. We take responsibility for our own learning; we want to become independent learners.

Equality: We are proud to be part of a very multicultural academy, with students from all over the world; it is important that we treat each other with respect and accept that others may be different from ourselves. We should all of us have equal chances to succeed.

Equity: We want to look for the best in each other. Rewarding others fairly to encourage all types of achievement.

Democracy: We will contribute our ideas to make the academy a success.

Solidarity: We can achieve more by working together, rather than as individuals.

Being Part Of The Co-operative Group, We Are Both Guided And Driven By The Co-op Values Which Are Embedded In Everything That We Do Within Our Academy - We Strive To Demonstrate The Following Ethical Values In Everything We Do - They Are Our ‘Ways Of Being’

Succeed together

Do what matters most

Be yourself, always

Show you care

So, if you believe in our values, we would love to hear from you!

Benefits Include

• You’ll get being a Co-op member, you’ll get a Co-op colleague discount card. This gives you a 10% discount in our Co-op Food stores.
• Co-operative flexible benefits (discounted line rental and broadband package, family care advice and cycle to work scheme)
• Discounted gym membership and leisure activities which includes discounts on Merlin Entertainments (Sea Life, Legoland etc), Virgin Experience Days, SuperBreak and many more!
• Co-operative Credit Union: save directly from your salary and receive a competitive dividend. Borrowers can benefit from very competitive interest rates & terms (in comparison with other high street lenders)
• Co-op Funeralcare benefit
• Season ticket and rental deposit loans

And More!

For more information about the Co-op Academies Trust, please visit: www.coopacademies.co.uk

The Trust is also committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage or civil partnerships.

Qualifications

• GCSE Maths and English grade 4-9 (A-C) or equivalentessential
• NVQ Level 3 in Business Administration or equivalentessential

Attachments

• Attendance Improvement Officer_Attendance Improvement Officer Job Description .docx

About Co-op Academy Stoke

Co-op Academy Stoke-on-Trent

Contact

Shane Richardson

[e-mail]

1

Angel Square

Manchester

Lancashire

M60 0AG

Shane Richardson

[e-mail]

0161 413 3649

visit our website

Safeguarding Information

Co-op Academies Trust as an aware employer is committed to safeguarding and protecting the welfare of children and vulnerable adults as its number one priority. This commitment to robust recruitment, selection and induction procedures extends to organisations and services linked to the Trust on its behalf.

Co-op Academies Trust is committed to the safeguarding and welfare of children and young people and expects all its employees and volunteers to share this commitment. This post is exempt under the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The successful applicant will be subject to an enhanced check by the DBS and satisfactory references. All our colleagues are expected to demonstrate a commitment to co-operative values and principles.

Key Role Information

Salary: £24,888 - £26,998

Job type: Full Time

Contract type: Permanent

Closing: 31/10/2026 09:00

Interview: TBC

Contract term: TTO Plus - Term time only plus weeks

Pay grade: NJC Payscale | NJC12 - NJC17

Department: Attendance

Key stage: Key Stage 3, Key Stage 4

Hours per week: 37.00

Weeks per year: 45.380

Visa sponsorship: No