Attendance and Engagement Officer - Holborn

Arden University; City Of London; On-site; GBP 25,000 - 27,000; Full time

Job summary

A progressive educational institution in London seeks a Student Attendance and Engagement Officer. The role involves monitoring attendance and analyzing engagement data to support student welfare. Ideal candidates will have a relevant degree or experience, proficiency in Microsoft Office, and strong communication skills. This position offers a competitive salary and generous benefits, including 30 days of holiday plus bank holidays.

Benefits

30 days holiday plus bank holidays

Generous pension plan

Private Medical Insurance

Study any Arden course for free

Access to Perkbox benefits

Qualifications

• Relevant undergraduate degree or equivalent experience.
• Strong proficiency in Microsoft Office, especially Excel.
• Excellent communication skills.

Responsibilities

• Support Student Support teams by monitoring student attendance.
• Deliver timely information for attendance policy implementation.

Skills

Proficiency in Microsoft Office

Excellent verbal and written communication

Planning and organizational abilities

Courteous telephone manner

Ability to work independently and in a team

Education

Relevant undergraduate degree or prior experience

Tools

Excel

Job description

Overview

Salary: £25,000 - £27,000 per annum; London Weighting: £4,000 per annum; Employment type: Permanent; Hours per week: 37; Reporting into: Student Persistence Manager; Department: Student Experience; This role will be based full time from our Holborn campus.

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

Student Experience

Our Attendance and Engagement Officer sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.

About the Opportunity

Your role will involve supporting Student Support teams by gathering and monitoring student attendance and online engagement data. You will deliver precise and timely information to assist with the implementation of Arden University’s attendance and engagement policy. Proficiency with various IT tools and confidence in handling datasets for analysis and review are required for this position.

About You

• A relevant undergraduate degree or prior experience in a similar position
• Strong proficiency in Microsoft Office, especially Excel, along with confident use of email and internet tools
• Excellent verbal and written communication skills
• Strong planning and organisational abilities, with a focus on managing workflows effectively
• A confident, courteous, and professional telephone manner
• The ability to work efficiently both independently and as part of a team

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Tuesday 14 October

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\'s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.