ATS Support / Customer Success Executive - to £32k - ID38998

Humand Talent; London; On-site; GBP 30,000 - 50,000; Full time

Job description

Job Description

Are you passionate about building lasting client relationships?

Do you enjoy analysing data to drive customer success?

Are you motivated by helping clients maximise the value of their services?

If so, this Customer Success Manager role could be perfect for you!

Why This Role is Great

As a Customer Success Manager, you’ll play a vital role in ensuring clients get the most from the services they use. You’ll act as their trusted advisor, helping them onboard smoothly, tracking their engagement, and providing insightful recommendations to support their goals.

Your impact will include:

1. Building Strong Relationships – Engage regularly with clients via calls and emails, ensuring their needs are met and satisfaction remains high.
2. Maximising Customer Success – Guide clients through onboarding and support their long-term engagement with the services provided.
3. Data-Driven Decision Making – Analyse usage trends, generate insights, and present recommendations to enhance outcomes.
4. Enhancing Client Strategies – Provide advice and guidance on best practices to help clients achieve their objectives.
5. Identifying Growth Opportunities – Spot additional ways to add value, highlighting potential enhancements or solutions.
6. Driving Internal Efficiencies – Maintain accurate records in CRM systems, collaborate with internal teams, and contribute to process improvements.

About You

You excel in a customer-focused environment and enjoy helping clients succeed. You are analytical, confident with data and insights, and proactive in finding solutions. Collaboration and teamwork come naturally to you, and you’re always looking for ways to improve processes.

• A strong communicator who easily builds rapport with clients.
• Highly organised – able to manage multiple client relationships effectively.
• Analytical mindset – confident with reporting and data interpretation.
• Adaptable and resilient in a fast-paced environment.
• Detail-oriented with a commitment to accuracy.
• Proactive and always looking for ways to improve workflows.

Bonus: Experience in account management, customer success, or client services is an advantage!

What’s in It for You?

Work with a diverse range of clients, helping them achieve their goals.

Gain valuable training and development to enhance your skills.

Collaborate with cross-functional teams, including operations and sales.

Develop expertise in CRM systems, performance analysis, and customer engagement strategies.

Continuous learning and career growth in a supportive environment.

Apply Now!

If you love working with clients and want to be part of a dynamic, forward-thinking team, we’d love to hear from you.

At Humand Talent Solutions, we celebrate diversity and welcome applicants from all backgrounds. We ensure equal opportunities regardless of gender, race, disability, age, or any other factor.

Ready to make an impact? Apply today!