ATM Field Service Engineer

ZipRecruiter; Newcastle upon Tyne; On-site; GBP 36,000; Full time

Job summary

A leading UK ATM operator is seeking a dedicated ATM Field Service Engineer to join their team in Newcastle. This full-time role offers a unique 4 days on, 4 days off shift pattern, allowing for a balanced work-life schedule. The engineer will be responsible for maintaining and repairing a diverse range of ATMs, ensuring optimal functionality and customer satisfaction. With a competitive salary and benefits package, this position provides an excellent opportunity for those passionate about technical repairs and customer service. Join a forward-thinking company that values innovation and excellence in service delivery.

Benefits

Company Vehicle

Flexible Shift Pattern

Training and Development Opportunities

Qualifications

• Good knowledge of various ATM types and configurations.
• Experience in electro-mechanical repairs, especially with ATMs.

Responsibilities

• Fault find and repair ATM issues to ensure maximum uptime.
• Perform reactive and preventative maintenance on various ATM models.

Skills

ATM Fault Finding

Electro-mechanical Repair

Attention to Detail

Education

UK Driving License

UK Passport

Job description

Job Description

Leading UK ATM Operator requires an ATM Field Service Engineer in Newcastle, Durham, Teeside, Darlington, Sunderland. This is a permanent, full-time position working a 4 days on, 4 days off shift pattern (11-hour shifts starting from home at 0900hrs and ending around 2000hrs). The salary is £35,500 plus vehicle and other benefits.

Reporting to the Regional Engineering Manager, the engineer will support an ATM estate by proactively fault-finding and repairing a range of ATM issues to ensure maximum uptime and transactional capability.

Key Tasks

1. Fault find and repair ATM issues using a range of skill sets.
2. Attend customer sites with a positive attitude.
3. Perform reactive and preventative maintenance on various ATM makes and models including NCR, Wincor, and Triton.
4. Remove and replace key ATM modules such as card readers, EPPs, presenters, screens, PC cores, and other electro-mechanical parts.
5. Install and repair security and safety devices in response to threats and company priorities.
6. Ensure ATMs are clean and presentable, representing the brand effectively.
7. Manage vehicle stock to ensure availability of parts for first-time fixes.
8. Complete repairs within SLA and KPI targets, including first-time fix, time on site, and parts orders/returns.
9. Return faulty parts to workshops or dispose of them following company procedures.
10. Follow safety and security procedures during transit and at machines.
11. Maintain accurate job notes for accountability and audit purposes.
12. Maintain a good driving record and use the vehicle responsibly and safely within the region.

Required Skills

• Good knowledge of various ATM types, technical specifications, and configurations.
• Electro-mechanical repair experience, preferably with ATMs, or with large cash-carrying transactional/dispensing objects.
• Attention to detail and presentability in work.

Essential: UK Driving License and UK Passport.