AT&E Policy Administrator, Amazon Travel and Events

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a dynamic Policy Administrator to enhance travel and events management. This role involves crafting intuitive policies that balance customer experience with compliance, collaborating with diverse teams to implement effective solutions. The ideal candidate will possess strong analytical and communication skills, ensuring policy effectiveness and compliance across various regions. With opportunities for impactful collaboration and visibility, this position is perfect for those passionate about optimizing travel operations and improving customer satisfaction.

Qualifications

• 5+ years in Travel and Events Management roles.
• Strong understanding of travel operations and related technologies.

Responsibilities

• Collaborate with multiple teams to establish optimal policy settings.
• Monitor KPIs and controls related to travel and events policy management.

Skills

Travel and Events Management

Policy Administration

Analytical Skills

Communication Skills

Problem-Solving

Organizational Skills

Tools

Travel Industry Tools

Meeting Technologies

Job description

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AT&E Policy Administrator, Amazon Travel and Events, London

Client:

Amazon UK Services Ltd.

Location:

London, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

Job Reference:

909590209dd2

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

We are currently seeking an experienced and dynamic manager to bring their leadership and expertise to support the Amazon Travel and Events functional teams at Amazon. This role requires a customer-obsessed and detail-oriented professional who will work with the Compliance Manager to develop and implement smart, intuitive policies that balance customer experience with necessary controls.

The ideal candidate will be able to dive deep, learn and be curious, and think big regarding policy configurations across multiple instances, considering country nuances to increase controllership in managed programs while maintaining a great customer experience and creating visibility across partner teams. This role involves working with business, policy, communications, and legal teams to develop Amazon's Travel and Events policies on existing and emerging issues, including crafting solutions to complex problems.

This position will play a key role in building and reshaping the travel and events self-service tools administration, establishing robust change management processes, documentation, and policy tracking. It offers high visibility and opportunities for impactful collaboration with cross-functional teams and vendors worldwide.

The successful candidate must quickly establish partnerships with internal stakeholders, third-party partners, and senior leadership to align on program goals, projects, and initiatives.

Key job responsibilities

1. Collaborate in a highly-matrixed environment with multiple teams and external stakeholders to establish optimal Travel and Events policy settings embedded into managed services and technologies.
2. Partner with the Compliance Manager to develop innovative policy configurations across all managed services and technologies.
3. Regularly assess policies and technologies to identify bugs or failures, aiming to enhance customer experience, reduce friction, and ensure compliance.
4. Monitor KPIs and controls related to travel and events policy management (e.g., tool adoption, control parameters).
5. Coordinate policy-related messaging, documentation, and tracking within managed technologies.
6. Foster a culture of compliance by engaging stakeholders to educate and promote understanding of policy parameters.
7. Ensure compliance with country-specific regulations, configuring tools and processes accordingly (e.g., work council laws in France).
8. Support audits and regulatory engagements as needed.
9. Evaluate policy effectiveness and promote increased compliance through ongoing monitoring.
10. Oversee the global travel and events policy change management process, including tracking and communication of updates.

BASIC QUALIFICATIONS

• 5+ years in Travel and Events Management roles
• 5+ years experience in policy administration within travel industry tools
• Strong understanding of travel operations and related technologies
• Analytical, conceptual, and problem-solving skills with a results-oriented approach
• Self-motivated with the ability to work independently and cross-functionally
• Excellent communication skills for cross-team collaboration
• Strong organizational skills for managing complex issues

PREFERRED QUALIFICATIONS

• Good judgment and open communication
• Experience with travel and meeting technologies/data, understanding travel ecosystems
• Ability to prioritize and manage multiple stakeholders in a fast-paced environment
• Focus on root cause analysis, process improvements, and enhancements
• Success in learning and explaining business processes
• Attention to detail and collaborative mindset
• Innovative thinking for policy improvements