Associate UX Research Analyst

11:FS is on a mission to change the fabric of financial services. Our Ventures practice builds challenger propositions globally, like we did for NatWest with Mettle. Our Pulse team creates a benchmarking tool used by the likes of Monzo, Starling, NatWest and Tesco Bank. On top of all of that, we’re a media company, our Growth team generate a stream of content that supports our brand and changes the conversation - not necessarily in that order.

We truly live our values at 11:FS, and they are critical to your entire journey here. ‘Cultural Add’ is as, if not more, important as pure technical fit, and as part of your interview process we’ll deep dive into our values and your beliefs. Everyone at 11:FS fits our 4 core values: Team, Attitude, Communication and Impact, and this remains at the core of our growth.

25 days of annual leave

Birthday off

Shutdown over the Christmas period

️ Work from anywhere for 3 months of the year

Annual learning budget

Enhanced parental leave

Cycle to work scheme

About our 11:FS Pulse team

11:FS Pulse is a leading product insights platform catering to professionals in financial services. We offer access to an expansive library of user journey recordings and a diverse collection of high-quality editorial content. Recognized for our authoritative voice, we set the benchmark for UX and digital experiences in fintech and banking.

Our content library includes 5,800+ user journey recordings from 550+ brands in over 50 countries. The recordings are collected, processed and analysed by our valued and highly-skilled content team with many new journeys being published each month. We strive to be at the forefront of product innovation and UX trends in financial services, serving clients across the globe.

The Pulse team has big ambitions for the year ahead as we look to expand the feature set of the platform and explore new content opportunities in order to inspire and empower our users to build better digital experiences.

Role Overview

Overview Associate UX Research Analysts will form a core part of our ambitious Pulse content team. The position will involve leveraging UX skills and fintech knowledge to analyse and assess financial user journeys from around the world, while significantly contributing insightful, longer-form editorial content about the fintech landscape. Exceptional writing abilities are essential, as the role is central to maintaining high-quality, insightful, and engaging content on the Pulse platform. This position is an excellent opportunity to enter the fintech industry and further develop one’s UX knowledge and editorial skills.

Responsibilities

• Utilising your UX experience to conduct expert analysis of financial apps and websites from all over the world
• Acquiring user journeys from our panel of users
• Contributing significantly towards our weekly newsletter by writing long-form, well-researched editorials about trending financial services and fintech topics
• Delivering expertly written and meticulously researched content for our 11FS Pulse Annual Report
• Developing a strong understanding of the fintech market and specialising in a particular area of it
• Helping the Pulse team identify new financial service products to include on the platform
• Producing engaging editorial content to guide Pulse users toward particularly interesting or high-quality product experiences, such as creating curated playlists with commentary
• Playing an active role in achieving the Content Team’s editorial ambitions
• Helping clients identify valuable user journeys and best UX practices
• Working collaboratively with a friendly team on a day-to-day basis

Experience and qualifications

• Excellent written and verbal communication skills, with strong abilities in crafting compelling long-form content
• 1+ years of experience in the field of UX (or similar)
• Interested and knowledgeable about UX/UI Design
• Enjoys writing and able to produce high-quality, engaging copy at a relatively fast pace
• Very interested in fintech/financial services and eager to deepen knowledge about the industry and its products
• A collaborative and engaged team player
• Has an interest in specialising within a specific area of fintech or finance