Associate Technical Support Consultant

hackajob; Willerby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading tech recruitment firm is looking for an Associate Technical Support Consultant in England. This entry-level role involves supporting over 12,000 users and handling technical issues across various environments. Ideal candidates are eager to learn, possess strong problem-solving skills, and have a positive attitude towards training. The company offers extensive benefits, emphasizing personal and professional growth, along with a supportive work environment.

Benefits

26 days of annual leave

Employee Assistance Programme

Performance Bonus

Pension Scheme

Qualifications

• Willingness to learn and build a career in IT.
• Some experience in the IT or Technology arena appreciated.
• Positive approach to training and self-development.

Responsibilities

• Handle incoming support cases and ensure accurate information capture.
• Provide technical support for MS Azure environments and cloud computing.
• Ensure customer satisfaction at all touch points.

Skills

Effective problem solving skills

Well-developed communication skills

Organizational skills

Education

Computer Science qualification or similar

Tools

Microsoft Windows Operating Systems

Job description

Associate Technical Support Consultant

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Role Introduction

Are you interested in starting a career within IT? We are looking for an Associate Technical Support Consultant to join our existing technical support team in our Willerby office. You'll be in a team supporting over 12,000 users, both in our own hosted and customers on-premise IT environments. This is a great opportunity to learn and build your career within a supportive and thriving SaaS business.

What You Will Do

As an Associate Technical Support consultant, you will be responsible for handling incoming support cases and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured

Ensure an exceptional level of customer service and satisfaction is met at all customer touch points

Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues

Dealing with issues around MS Azure environments & cloud computing, desktops, servers, email accounts etc

What You Will Have

A willingness to learn and a strong desire to build a career in IT

You may have an educational background (e.g. Computer Science qualification or similar) or some work experience in the IT or Technology arena

Effective problem solving skills

Well-developed oral and written communication skills, with a passion for customer satisfaction

Well organised, with the ability to work proactively in a team in a busy environment

Experience with using Microsoft Windows Operating Systems

A positive approach to training and self-development

What We Do For You

Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave - 26 days of annual leave, plus public holidays and the ability to buy additional days

Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First

Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go

Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company

Income protection insurance - Providing you with support and assistance when you need it most

Recognition - Highlighting and rewarding the great work our people do

Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference - we provide opportunities to help our people make a difference to the causes they care about

MatchIt! - Fundraise for a cause close to your heart and OneAdvanced will match part of the funding

Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it

Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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