Associate Technical Support Consultant

Sulaiman Alqudaibi Co. For GRP & Plastic Products; Hull and East Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A technology support company in Hull seeks an Associate Technical Support Consultant to join their team. You'll support over 12,000 users and have the opportunity to develop your career in IT. The ideal candidate will have a strong desire to learn, effective problem-solving and communication skills, and some experience or qualifications in IT. This role offers numerous professional growth opportunities and wellbeing-focused benefits.

Benefits

26 days of annual leave + public holidays

Employee Assistance Programme

Pension scheme with matched contributions

Performance bonuses

Volunteering leave scheme

Qualifications

• A strong desire to build a career in IT.
• Well-organized, proactive, and able to work effectively in a team.
• Passion for customer satisfaction.

Responsibilities

• Handle incoming support cases, investigate issues, and ensure accurate capture of information.
• Provide exceptional customer service and satisfaction.
• Perform technical support via various communication channels.

Skills

Willingness to learn

Effective problem-solving skills

Strong communication skills

Experience with Microsoft Windows Operating Systems

Education

Computer Science qualification or work experience in IT

Job description

Role Introduction

Are you interested in starting a career in IT? We are seeking an Associate Technical Support Consultant to join our existing technical support team in our Willerby office. You will support over 12,000 users across our hosted and customers' on-premise IT environments. This is a great opportunity to learn and develop your career within a supportive and thriving SaaS business.

What You Will Do

• Handle incoming support cases and emails, investigate issues, and ensure all key information is accurately captured.
• Provide exceptional customer service and satisfaction at all touch points.
• Perform technical support via calls, web incidents, voicemails, emails, etc., diagnose problems, monitor remotely, pre-empt faults, and resolve issues.
• Deal with issues related to MS Azure environments, cloud computing, desktops, servers, and email accounts.

What You Will Have

• A willingness to learn and a strong desire to build a career in IT.
• An educational background (e.g., Computer Science qualification) or some work experience in IT or technology.
• Effective problem-solving skills.
• Strong communication skills, both oral and written, with a passion for customer satisfaction.
• Well-organized, proactive, and able to work effectively in a team in a busy environment.
• Experience with Microsoft Windows Operating Systems.
• A positive attitude towards training and self-development.

What We Do For You

Wellbeing Focused Our people are our greatest assets. We prioritize your wellbeing.

• 26 days of annual leave plus public holidays, with options to buy additional days.
• Employee Assistance Programme offering free advice, support, and confidential counselling 24/7 through Care First.
• Endometriosis Friendly Employer commitment to supporting employees with endometriosis.

Personal Growth
We are committed to supporting your personal and professional development.

• Development Programmes from future managers to leadership training.
• Performance bonuses through our group-wide scheme.

Financial Wellbeing
We care about your financial health.

• Pension scheme with Scottish Widows, offering 5% matched contributions.
• Income protection insurance for support when needed.

Recognition
We celebrate and reward your achievements.

• Performance & Talent platform for real-time feedback, goals, and conversations.

Making a Difference
Opportunities to contribute to causes you care about.

• MatchIt! fundraising scheme.
• Volunteering leave scheme.
• Pennies from Heaven donation scheme.