Associate Technical Account Manager

Yardi Systems, Inc.; Aylesbury; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading property technology firm is seeking Associate Technical Account Managers in Aylesbury. In this role, you will provide technical support for software solutions tailored to the real estate market. Responsibilities include troubleshooting application issues, assisting clients during software upgrades, and documenting solutions. Ideal candidates will have a Bachelor's degree, strong analytical skills, and a passion for customer service. Join a dynamic team committed to excellence in the property tech industry, with excellent benefits and opportunities for career growth.

Benefits

100% paid employee medical premiums

Company profit-sharing plan

Flexible work arrangements

Qualifications

• Passion for numbers and strong analytical skills.
• High proficiency in troubleshooting and providing remote support over email and phone.
• Outstanding customer service skills with a genuine desire to ensure client satisfaction.

Responsibilities

• Troubleshoot application issues and find effective solutions.
• Provide exceptional customer support during product implementations.
• Prepare detailed write‑ups for escalated issues.

Skills

Problem-solving skills

Customer support

Analytical skills

Attention to detail

Flexibility

Education

Bachelor's degree in Business, Accounting, Finance, or related field

Tools

SQL Server

Web server

Job description

Yardi is seeking individuals who combine a strong technical aptitude with a customer‑service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi's software solutions, which are designed to meet the unique needs of different real estate markets across the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer‑centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi's solutions.

What You’ll Do

• Utilize your problem‑solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
• Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
• Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
• Prepare detailed write‑ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
• Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.

Qualifications

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• Passion for numbers and strong analytical skills.
• High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
• Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
• Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
• Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.

Ideal to Have

• Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
• SQL Server and web server knowledge.
• Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward‑thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Discover the Yardi Difference: Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to causes and communities. Our award‑winning culture, consistently recognized by Glassdoor’s prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well‑being with comprehensive benefits, including 100% paid employee medical premiums, a company profit‑sharing plan, and flexible work arrangements. Join our exceptional team of ATAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry.