Associate Technical Accelerator Consultant - Impact

ServiceNow; Staines-upon-Thames; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading software company is seeking an Associate Technical Accelerator Consultant to support customer digital transformation. The role involves delivering technology solutions and engaging with client requests. Ideal candidates are technology enthusiasts with strong communication skills, a Bachelor's degree, and a collaborative attitude. Join the team to help empower organizations with innovative solutions.

Qualifications

• Experience in leveraging AI for decision-making or problem-solving.
• Passion for technology and a desire for continuous learning.
• Excellence in articulating complex technical solutions.

Responsibilities

• Help deliver product offerings from Impact Technical Accelerators.
• Prepare client-facing and internal technology-related deliverables.
• Engage with customer requests in Impact Digital Experience portal.

Skills

AI integration

Communication skills

Collaborative teamwork

Adaptability

Customer focus

Education

Bachelor's Degree in a relevant field

Job description

Become a core part of a new ServiceNow Impact Team we are building in the UK! The Associate Technical Accelerator Consultant role is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value. As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.

As an Associate Technical Accelerator Consultant, you will assist the wider team by bringing ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations, and a career at ServiceNow means always challenging yourself to improve. The role is to help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased.

The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities.

Responsibilities:

• Help the team deliver product offerings from our portfolio of Impact Technical Accelerators to customers remotely
• Prepare all client-facing and internal deliverables that are technology-related
• Assist with the identification of process improvement opportunities
• Engage with customers' requests in our Impact Digital Experience portal
• Excited to learn about ServiceNow Products and how they can help solve customer's challenges
• Responsible for understanding business and technical problems addressed by the Impact products and business needs (security, upgrades, etc.)
• Develop and maintain strong working relationships with global Impact team members
• Assist with the development of new offerings for our Technical Accelerators portfolio

Requirements:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Bachelor's Degree in a relevant field e.g. business management, consulting, computer science etc.
• Passion and curiosity about technology, and a relentless hunger for learning
• Excited by modern technological innovations such as Artificial Intelligence and Machine Learning
• Loves to win as a team and work efficiently in a collaborative environment
• Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging
• Have a hungry and humble mindset; and proactively seek help when challenges arise

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.