Associate Support Consultant

TN United Kingdom; Wokingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to join their multicultural team. This role focuses on ensuring client satisfaction and the effective functioning of supply chain software solutions. You will analyze and resolve issues that arise after implementation, collaborating with analysts and providing timely support. This is a fantastic opportunity to build a strong foundation in logistics and technology while working with diverse clients across various sectors. The company values support, innovation, and career progression, making it an ideal environment for personal and professional growth.

Benefits

Career progression opportunities

Inclusive work environment

Cultural celebrations

Volunteer opportunities

Qualifications

• Bachelor’s degree in logistics, engineering, computer science, or equivalent experience.
• Fluent in English; another European language is a plus.

Responsibilities

• Analyze and resolve functional issues post-implementation.
• Provide issue resolution utilizing supply chain technologies.
• Perform testing of client-specific enhancements.

Skills

Analytical Skills

Problem-solving

Communication Skills

Detail-oriented

Customer Focus

Education

Bachelor’s degree in Logistics

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Bachelor’s degree in Mathematics

Job description

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Part of a multicultural team, your role is to guarantee client satisfaction and ensure the well-functioning of our solutions. You will have opportunity to work for clients from various industries including retail distribution, luxury, industrial, eCommerce, automotive, pharmaceutical, etc. This is the perfect role for you to build solid functional and technical foundation before taking a next step challenge in our organization.

This role will analyse and resolve functional issues that arise post implementation in connection with supply chain software solutions. In addition, this role will work with analysts to provide issue resolution utilizing supply chain technologies and perform testing of client specific enhancements in a timely manner. The primary activities of the position include client communication, testing, issues resolution, and post implementation support. To achieve all of these, you will be trained and accompanied by our Support team in the UK.

Here are a few things that we see as critical for someone to be successful in this role:

1. Strong analytical and problem-solving skills
2. Excellent communication skills together with the ability to work effectively as part of a team
3. You will be incredibly detail-oriented and customer focused, you are a get things done person and want to be measured by your output rather than your input
4. Bachelor’s degree in logistics, engineering, computer science, mathematics or equivalent through business experience
5. Fluent (spoken and written) in English; another European language would be a plus.
6. The flexibility to work at customer locations up to 30%, sometimes for prolonged engagements within the UK region.

What’s in for you?

Manhattan Associates supplies the vital links between processes, information and people that allow our customers to stay one step ahead of their competition. In short, we’re in the business of change. What’s not changing is the way we run our business and how we treat our employees. At Manhattan Associates, we believe:

• Support, encouragement and opportunity should be expected.
• Talent, leadership, innovative thinking and hard work is recognised and rewarded.
• An inclusive environment that leverages unique backgrounds, experience and perspectives makes us better.
• Collaboration can overcome any challenge.
• Where you take your career, and how you grow, is truly up to you. We’ll support you in your career progression.

To apply:

We really want to hear from you, even if it’s just to ask some questions about this job or have a chat. Connect with our EMEA Recruiter, Keith McCartney on LinkedIn, or click Apply!

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Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In the United States, Manhattan participates in the E-Verify program to confirm employment eligibility.