Associate Store Leader, Seoul

ON RUNNING; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading company as a key member of their Direct-to-Consumer Retail team, responsible for co-leading the first retail stores in Seoul. You'll manage store operations, ensure exceptional customer service, and support team development. Ideal candidates have 3-5+ years in customer-focused roles, with strong organizational and communication skills.

Qualifications

• 3-5+ years of experience in a customer-focused setting, including managerial responsibilities.
• Operational retail experience in a sports or fashion environment is a strong plus.

Responsibilities

• Co-lead On's first retail stores in Seoul.
• Oversee all store-related operations, including inventory management and customer flows.
• Support staff planning and hiring to build a high-performing team.

Skills

Customer Service

Communication

Organizational Skills

Interpersonal Skills

Job description

In short

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Retail team and take on the responsibility to co-lead On's first retail stores in Seoul.

As one of the first hires, On will rely on you to help co-define the various store operation processes. You will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store-related operations, including inventory management, IT systems, customer flows, product training, and internal team responsibilities.

Your Mission

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
• Support staff planning and hiring to build a high-performing team
• Contribute to the implementation of ongoing learning and development programs for the store team and provide on-the-job coaching and training as needed
• Support monitoring of store key performance indicators to track the health of business operations
• Oversee Front-of-House (FoH) operations to ensure exceptional service to each customer
• Manage inventory and Back-of-House (BoH) processes for optimized stock levels and product flow
• Act as the in-store troubleshooting expert for On's store systems and core processes

Your story

• 3-5+ years of experience in a customer-focused setting, including managerial responsibilities
• Operational retail experience in a sports or fashion environment is a strong plus
• A collaborative team player with strong interpersonal, hospitality, and communication skills
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs

Additional requirements:

• Physical Demands: This position involves constant movement, talking, hearing, reaching, grabbing, climbing stairs, and standing for extended periods. It also includes stooping, kneeling, and crouching.
• Working hours: This role requires the ability to work weekends, evenings, and holidays as needed.