Associate Store Leader - London (Brompton Road)

On; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global sports brand seeks a Retail Operations Manager to enhance operational excellence across its stores in London. This pivotal role involves team development, inventory management, and driving initiatives for continued growth. Join a dynamic team that values innovation and inclusivity and take your career to the next level.

Qualifications

• 5+ years of relevant work experience in retail; sports industry experience is a plus.
• Strong project management experience.
• Excellent communication skills, both verbal and written.

Responsibilities

• Oversee team development and performance management.
• Manage inventory levels and ensure accuracy.
• Lead recruitment and onboarding processes.

Skills

Project Management

Leadership

Problem Solving

Communication

Organizational Skills

Team Development

Job description

In this role, you will play a pivotal role in driving and supporting retail initiatives to enhance operational excellence within our retail stores. Collaborating closely with regional retail management and store leadership, you will be integral to our growth as we expand our retail presence. Your responsibilities will include team development and performance management, overseeing inventory management, leading change management efforts, and crafting effective communications, SOP accountability, and other essential content. This position offers the opportunity to shape and build our retail landscape, setting a strong foundation for the future. Join us to make a significant impact and grow with us in this dynamic and exciting journey.

Your Mission

1. Ensure optimal stock levels and inventory accuracy by proactively monitoring sell-through rates and product flow strategy in store.
2. Ensure smooth transitions by planning visual change-outs in advance and addressing any visual updates for sell-through optimization on a daily basis.
3. Oversee all talent-related matters including time tracking, payroll, absence, conduct, and performance.
4. Ensure effective in-store training delivered by the training lead.
5. Implement development plans for team leads to support their professional growth and performance.
6. Lead recruitment for lead advisors and advisors, and deliver a strong onboarding process for new hires.
7. Ensure optimum team coverage by creating and managing schedules.
8. Implement action plans to maintain high team engagement based on feedback from engagement surveys.
9. Maintain high stock accuracy and operational efficiency through effective BoH strategies.
10. Lead the development and management of the BoH team.
11. Ensure smooth transportation of products in collaboration with the product operations team.
12. Oversee stock counts, managing all aspects from preparation to investigation of discrepancies.
13. Foster a collaborative and positive team environment.
14. Demonstrate a strong commitment to providing exceptional customer service.
15. Embrace new ideas and initiatives to drive store success.
16. Uphold high standards of integrity and professionalism in all actions.

Your Story

1. You have 5+ years of relevant work experience in retail, with experience in the sports industry being a plus.
2. You have strong experience in project management, coordinating cross-functional teams from start to finish.
3. You possess an entrepreneurial growth mindset, eager to challenge the status quo with an appetite for relentless improvement.
4. You have strong organizational skills and attention to detail.
5. You demonstrate excellent communication skills, both verbal and written.
6. You have a proven ability to lead and develop high-performing teams.
7. You are adept at problem-solving and decision-making in a fast-paced environment.

Meet The Team

In this role, you will support the fastest-growing global sports brand in expanding and optimizing its retail store operations. Working alongside Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team, you will elevate store processes and drive operational excellence. You will collaborate with store teams to manage and communicate store workload across departments, steer special projects, ensure smooth technical operations, and implement omni-channel opportunities in our retail stores. Join us to shape the future of our retail landscape and contribute to our continued success.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.