Associate State Reporting Support Analyst

Tyler Technologies; Falmouth; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Associate State Reporting Support Analyst to join their dynamic team. This role involves diagnosing client issues and providing exceptional support in State Reporting. You will work collaboratively with various teams to enhance client satisfaction and contribute to the knowledge library. The company values your health and well-being, offering competitive benefits to support your financial wellness. If you are passionate about technology and client service, this opportunity could be the perfect fit for you.

Benefits

Health Benefits

Financial Wellness Support

Competitive Salary

Professional Development Opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong interpersonal and customer service skills essential.

Responsibilities

• Provide software support to resolve client inquiries and problems.
• Conduct analysis and diagnosis of client issues and reporting requirements.

Skills

Customer Service Skills

Problem-Solving Skills

Analytical Skills

Organizational Skills

Communication Skills

Education

Bachelor's Degree in Related Field

Tools

Microsoft Office

SQL

Job description

Associate State Reporting Support Analyst

Apply Online

The State Reporting Support Analyst is responsible for diagnosing and resolving client issues in a timely and courteous manner and providing the highest quality instruction to clients in the area of State Reporting. The Analyst may work independently or with other Support Analysts, Implementation Consultants, Software Developers, or QA Analysts, as well as mandatory reporting agencies.

Location

Yarmouth, Maine | Bangor, Maine | Falmouth, Maine

Travel

0-5%

Responsibilities

• Provide inbound phone, web, or email software support to resolve client inquiries and problems.
• Conduct high level analysis and diagnosis of client issues, and reporting agency requirements.
• Provide the highest quality instruction to clients in the area of State Reporting.
• Work closely with State Reporting team members to review program issues and functionality while encouraging a collaborative learning experience.
• Create user documentation/videos when required and contribute to the company knowledge library.
• Manage open calls by identifying and prioritizing issues according to published policies.
• Use Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
• Commit to expanding technological skills and knowledge of the Tyler products to continually developing product expertise.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Excellent interpersonal and customer service skills.
• Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. desired.
• Exposure to relational databases or SQL desired.
• Knowledgeable with Microsoft Office.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2025-6786

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.