Associate Solutions Engineer, EMEA

nTop; Greater London; Remote; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a passionate Associate Solution Engineer to join their dynamic team. This remote role offers the opportunity to work with cutting-edge engineering solutions, helping customers leverage the nTop platform to solve complex challenges. You will collaborate closely with various teams, ensuring customer success through effective software adoption. Ideal candidates are enthusiastic problem-solvers with a STEM background and a strong understanding of engineering software. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in the engineering field.

Qualifications

• Entry-level role requiring a STEM degree and engineering software knowledge.
• Strong communication and customer service skills are essential.

Responsibilities

• Support internal teams and drive value for customers using nTop software.
• Develop and troubleshoot customer workflows to enhance software adoption.

Skills

Engineering Software

Communication Skills

Customer Service

Analytical Skills

Technical Environment Experience

Education

B.A. or B.S. in STEM

Mechanical Engineering Degree

Tools

Solidworks

Catia

Abaqus

Ansys

Matlab

Excel

Jira

Trello

Asana

Job description

Remote within France, Germany, or the United Kingdom

About Us:

At nTop, we are passionate about building next-generation engineering solutions. We enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products faster. Our software has been used to engineer mission-critical satellites, deliver stronger and lighter medical implants for patients in need, and allow engineers to create complex, high-performance products with revolutionary speed and accuracy.

We are looking to add smart ambitious teammates who are passionate about problem-solving and cutting-edge technology to a fast-paced, collaborative environment.

Overview:

We are looking for a passionate Associate Solution Engineer, EMEA to support our team and help drive value for our customers through adoption of the nTop platform. This role will be critical in helping our customers achieve success by creatively leveraging nTop platform solutions to address complex challenges. This role will work collaboratively with Customer Success Managers, Sales Reps, Application Engineers, and Product teams to help drive the voice of the customer into everything we do at nTop.

This role is remote within France, Germany, or the United Kingdom, and reports to the Solution Engineer Manager.

What You'll Do:

• Act as a subject matter expert in nTop software, continuously build upon this software skillset through internal training and real-world customer-facing workflow development.
• In this entry-level role, you will support all internal groups within the Customer Success Organization, with a strong emphasis on Solutions Engineering and Onboarding Engineering teams.
• Drive value within nTop’s broader GTM team by acting as a technical representative to the sales “POD”.
• Own technical relationships within your POD team's book of business.
• Develop, troubleshoot, and otherwise “unblock” customer-authored nTop workflows in order to facilitate healthy software adoption and customer growth.

Required Experience:

• B.A. or B.S. required; STEM degree such as mechanical engineering preferred.
• Customer-focused, enthusiastic, positive and service-oriented attitude with a strong understanding of engineering software or experience in a technical environment.
• Exceptional communication skills (written and verbal), highly organized, collaborative, and detail-oriented.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.

Preferred Experience:

• Background or interest in industrial engineering, aerospace, advanced manufacturing, or other applied STEM field strongly desired.
• Experience with engineering and CAD software such as Solidworks, Catia, Abaqus, Ansys, Matlab, etc.
• Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred.
• Project management experience and familiarity with Jira, Trello, or Asana preferred but not required.
• Strong PowerPoint and presentation skills.
• Working knowledge of additive manufacturing or other advanced manufacturing techniques.

nTop is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. nTop is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.