Associate Software Support Specialist

Tyler Technologies; Street; Hybrid; USD 46,000 - 52,000; Full time

Job summary

Join a forward-thinking company as an Associate Software Support Specialist, where you'll provide vital support and training for innovative property tax software. This role is perfect for someone passionate about helping clients and solving problems in a fast-paced environment. You'll engage with diverse clients, troubleshoot inquiries, and enhance your technical skills while advocating for client needs. With a commitment to employee well-being and a collaborative culture, this position offers a unique opportunity to grow your career and make a significant impact in the public sector.

Benefits

Competitive Benefits

Health and Financial Wellness Support

Career Growth Opportunities

Flexible Work Environment

Qualifications

• Strong interpersonal skills and effective decision-making abilities.
• Proficiency in troubleshooting software issues and managing client inquiries.

Responsibilities

• Troubleshoot and resolve client inquiries regarding software issues.
• Manage multiple inquiries while providing exceptional customer service.

Skills

Interpersonal Skills

Problem Solving

Organizational Skills

Technical Proficiency

Analytical Ability

Communication Skills

Education

College Degree

Comparable Work Experience

Tools

Contemporary Online Applications

Job description

Associate Software Support Specialist

Apply Online

The person in this role will provide support, training, analysis, and troubleshooting for our Tax-Wise property tax software. If you have the following competencies, we want to talk to you!

• Strong desire to work with a team that has common goals.
• Passion for helping clients and building rapport.
• Desire to work in a fast-paced environment where every day offers diverse experiences and opportunities to help people.
• Aptitude for problem solving and thinking out-of-the-box.

Responsibilities

• Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing exceptional customer service.
• Prioritize, analyze, and manage multiple inquiries from a varied group of clients.
• Advance product knowledge by reviewing new functionality and testing new product issues.
• Advocate for the client and ensure the software meets their business requirements.
• May create or enhance documentation, videos, or webinars throughout the support process.
• Commits to expanding technological skills and knowledge of the Tyler products.

Location

Billings, Montana | Lubbock, Texas | Boise, Idaho

Travel

0-5%

Qualifications

• College degree or comparable work experience.
• Prior experience with property tax is a plus.
• Excellent interpersonal skills.
  
• Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills and ability to prioritize and complete multiple tasks in a fast-paced, client focused environment.
• Proficiency with computers and contemporary online applications.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Strong organizational skills.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $46,500 - $52,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2025-6449





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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.