Associate Service & Installation Engineer

DeGould, Ltd.; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for motivated individuals to join their team as Associate Service & Installation Engineers. This role offers comprehensive training and the opportunity to travel abroad for installations and maintenance. You'll be responsible for diagnosing errors, fixing faults, and ensuring excellent customer interactions. The position requires basic electrical and mechanical skills, along with a Full UK Driver's License. Enjoy a competitive salary, 25 days of holiday, and benefits like health insurance and a cycle-to-work scheme. If you're ready to make a difference in a dynamic environment, this is the perfect opportunity for you.

Benefits

25 days holiday per annum

Additional days holiday for birthday

Cycle to work scheme

Pension auto enrolment after 3 months

Enhanced maternity, paternity and shared parental leave

Health insurance for employee, spouse and children

Flexible working arrangements

Qualifications

• Basic electrical and mechanical skills are essential for this role.
• Ability to use both electrical and mechanical hand tools is required.

Responsibilities

• Install systems in global OEM plants and perform routine maintenance.
• Provide timely customer support and adhere to service level agreements.

Skills

Basic electrical skills

Basic mechanical skills

Basic networking knowledge

Use of electrical hand tools

Use of mechanical hand tools

Empathy

Creativity

Analytical skills

Flexibility

Dependability

Education

Full UK Driver’s License

Full passport with residency in the UK for a minimum of 3 years

Job description

Associate Service & Installation Engineer

Posted: 31/03/2025

Hours: Full time

Location: Exeter

Reports to: Installation Manager

Job Overview:

DeGould is seeking two motivated and customer-focused individuals to join their team. No prior experience is necessary as comprehensive training will be provided, along with sponsorship for electrical qualifications. After training, you will be responsible for traveling abroad regularly, sometimes at short notice, to service, maintain, and install systems while ensuring professional customer interactions. The role includes diagnosing errors, fixing faults, following company protocols, and collaborating with the technical team. Enhancements offered for travel and installations that are completed.

Duties and Responsibilities:

The main deliverables of the role are:

• Installing DeGould systems in global OEM plants.
• Undertaking routine maintenance and servicing of systems in customer facilities.
• The timely provision of customer support and fault finding, remotely and on site.
• Adhering to agreed service level agreements.
• Complying with all relevant DeGould and customer processes, including meeting standards for quality control, accounting, H&S and documentation.

Detailed duties of the role include:

• Delivering against the agreed project KPIs, including time and cost.
• Always ensuring a positive image.
• Checking and validating the statement of work, organising any site-specific setup and installation steps.
• Ongoing support and maintenance including providing out of hours support by being ‘on call’;
• Executing tasks on site and in the workshop, including electrical component assembly and testing.
• Keeping accurate records in accordance with DeGould’s CRM, ISO9001 and 140001 standards.
• Undertaking any other tasks/duties as may be reasonably required to fulfil DeGould’s commitments to customers and achieve the overall objectives of the business.

About You:

Requirements

• Full UK Driver’s License.
• Full passport with residency in the UK for a minimum of 3 years.
• Basic electrical and mechanical skills.
• Use and knowledge of both electrical and mechanical hand tools.
• Basic networking knowledge.
• Drive and determination to get the job done.
• Able to work effectively both as part of a team and independently.
• Understanding of quality control or health and safety requirements.

Behaviours:
As an employee of DeGould Ltd, you are required to meet a number of common standards of behaviour, accountabilities and outcomes. In addition, and in relation to this role it is expected that the successful candidate will exhibit these behaviours:

• Empathy – able to put themselves in the shoes of others.
• Creative – Open to new ideas and demonstrates good design skills in their work.
• Analytical – capable of working through the detail when required.
• Flexible – thriving in a fast paced, changing and opportunity rich environment.
• Collaborative – enthusiastically works with colleagues and customers alike.
• Dependable – deliver on stakeholder commitments in a timely manner.

Benefits:
Competitive salary and benefits including:

• 25 days holiday per annum (excluding bank holidays).
• Additional days holiday for birthday.
• Cycle to work scheme.
• Pension auto enrolment after 3 months service.
• Enhanced maternity, paternity and shared parental leave.
• Health insurance with Vitality for employee, spouse and children.
• Flexible working can be agreed.