Associate Rep, Training Systems

Edwards Lifesciences Gruppe; Redhill; On-site; GBP 33,000 - 47,000; Full time

Job summary

Edwards Lifesciences is seeking a Training Systems Associate Representative to support LMS front-end users, configure training profiles, and manage basic data tasks within our global operations and quality framework. You will help ensure data integrity, assist with audit reporting, and resolve routine system issues while contributing to multiple cross-functional projects.

The role requires a high school diploma (1 year relevant experience) with a preference for a Bachelor's degree, strong

Qualifications

• H.S. Diploma or equivalent with 1 year of relevant work experience.
• Bachelor's Degree preferred.
• Strong interpersonal and communication skills with ability to handle confidential information.
• Proficiency with MS Word, PowerPoint, Excel and Outlook.

Responsibilities

• Provide ongoing basic LMS front-end user support and resolve basic issues for the assigned organization.
• Configure profiles related to training assignments and completion.
• Conduct basic data tasks such as uploading training transcripts and creating employee profiles.
• Audit data to ensure high data quality and integrity and propose clean-up solutions.
• Assist end-users with reports and back-end reporting during regulatory audits.
• Resolve routine system issues from customer support tickets with the team.
• Perform other incidental duties.

Skills

Interpersonal skills

Written communication

Verbal communication

Attention to detail

Self-directed initiative

Organizational skills

Problem-solving

Discretion

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Imagine how your ideas and expertise can change a patient’s life. Our Global Operations & Quality team plays a central part in ensuring our products are delivered to patients with cardiovascular disease. You’ll partner cross-functionally with manufacturing operations and sales teams, delivering thoughtful solutions to complex challenges all while developing your knowledge of the medical device industry. Whether your work includes strategic inventory planning, labeling, warehouse management, material handling, or any of our other supply chain opportunities, you will be making a meaningful contribution to our team and to patients all over the world. The Training Systems Associate Representative provides technical and function-specific knowledge to support training system activities.

How you’ll make an impact

• Provide ongoing basic LMS front-end user support (e.g., assigning/registering for training) and resolving basic issues for the assigned organization.
• Configure profiles related to training assignments and completion.
• Responsible for conducting basic data tasks (e.g., uploading Form 170 training transcript records and creating employee profile).
• Provide ongoing auditing of data to ensure high-level of data quality and integrity, as well as propose solutions for, and execute data clean-up efforts.
• Provide end-users with assistance as it pertains to running reports or provide back-end reporting support during a regulatory audit.
• Resolve routine systems issues from customer support tickets in partnership with team members.
• Other incidental duties.

What you’ll need (Required)

• H.S. Diploma or equivalent with 1 year of relevant work experience.

What else we look for (Preferred)

• Bachelor's Degree.
• Good interpersonal skills, written and verbal communication.
• Good knowledge with a variety of software packages, including MS Word, PowerPoint, Excel, and Outlook.
• Must be able to receive and provide feedback in a professional, direct, and tactful manner.
• High level of self-directed initiative, organizational and recordkeeping skills, and attention to detail, required.
• Moderate knowledge and understanding of policies, procedures, and requirements as it relates to the quality programs.
• Basic problem-solving, organizational skills, and attention to detail.
• Ability to manage internal and external confidential information with utmost discretion.
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California, the base pay range for this position is $44,200 to $62,500 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world-class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient-focused culture to deliver life-changing innovations to those who need them most.