Associate Relationship Manager

Europe Arab Bank; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading bank is seeking a Relationship Manager for their Private Banking division. The role involves managing a client portfolio, supporting Relationship Managers, and contributing to business growth while adhering to compliance standards. Candidates should possess a degree, CISI Level 4, and ideally be fluent in Arabic.

Qualifications

• Educated to a degree level.
• CISI Level 4 (or significant progress toward qualification).
• Fluency in Arabic is preferable.

Responsibilities

• Manage and develop a portfolio of Private Banking clients.
• Contribute to business growth through quality service/products.
• Assist Relationship Managers with client management.

Skills

Client Relationship Management

Compliance

Business Development

Risk Assessment

Fluency in Arabic

Education

Degree level education

CISI Level 4

Job description

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The role holder is responsible for managing and developing a small portfolio of Private Banking clients, and supporting Relationship Managers and Senior Relationship Managers in the management of their Private Banking Relationships.

They will be required to contribute to business growth through the provision of quality service/products to the Bank's clients whilst adhering to the relevant regulatory and compliance policies and procedures.

• Develop very strong understanding of own client portfolio in order to be able to manage, control and proactively develop existing clients, identifying cross-selling business opportunities and providing high-quality service solutions.
• Work closely with up to 3 Relationship Managers, providing them with ongoing support in the management of their client relationships.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing PB products and services by maintaining an accurate and up to date call reports.
• Proactively build a pipeline of new business, identify potential new client relationships from own network to meet individual growth targets and contribute to the overall success of the department.
• Achieve agreed individual performance targets for deposit growth, income generation, product sales and new client growth targets.
• Assist in establishing, developing and maintaining the reputation of EAB Private Banking as a centre of excellence. Co-ordinate with EAB’s other departments with a view to ensuring that client services are offered at the highest possible standards.
• Assist in the origination, planning and implementation of Private Banking policies to meet the Bank’s and departmental strategic objectives and financial targets.
• To assist in the design, direction, delivery and support of Private Banking products and services/marketing initiatives to other business lines of the Bank and support of cross-selling initiatives and to other internal and external clients.

Risk & Regulatory Duties

• Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk.
• Report policy, procedure and/or regulatory breaches or suspicions to the Risk and/or Compliance departments in line with the Bank’s policies.
• Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches.
• Identify new risks/control gaps and escalate accordingly to your Line Manager and/or Head of Department.
• Ensure customer complaints are managed in line with the Bank's procedures, and the Bank’s Consumer Duty guidelines are adhered to at all times.
• Act as the “First Line of Defence”
• Responsible for the accurate execution of Financial Crime Prevention controls in accordance with the Bank's policies and procedures.
• Ensure KYC reviews for own portfolio are completed in line with due dates and agreed EAB KYC standards.
• Maintain KYC knowledge of assigned client portfolio and ensure Due Diligence/Enhanced Due Diligence (EDD) is carried out as required depending on the risk category of the clients and update the Bank’s KYC databases.
• Accurately assess the risk category of existing and new clients.
• Follow the KYC deficient process for KYC deficient customers.
• Be vigilant to unusual or suspicious behaviour by our customers and report any suspicions to the MLRO.

Qualifications

• Educated to a degree level
• CISI Level 4 (or significant progression towards qualification at this level) required - the Bank will be happy to support professional qualifications as part of the individual’s progression plan
• Fluency in Arabic is preferred

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Business Development, and Sales

• Industries

  Banking

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