Associate - Property Management

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Jones Lang LaSalle Incorporated in London seeks an Associate Property Manager to deliver top-tier property management for prime office and mixed-use assets in Central London, building strong client relationships. You will manage lease processes, service charges, ESG collaboration, site inspections, financial controls, and oversee third-party suppliers while driving client KPIs.

MRICS and 5+ years in property management preferred.

Qualifications

• MRICS-qualified with strong property management experience in Central London.
• Demonstrated ability to manage client relationships and deliver service excellence.
• Strong financial acumen and knowledge of lease/fee structures.

Responsibilities

• Serve as main client contact for assets, guiding occupier applications and lease-related matters.
• Oversee financial management including cash flow, charge/recoveries, and coordination with accounts teams.
• Manage service charge budgets, KPIs, and ESG initiatives in alignment with client objectives.
• Coordinate inspections, works, and third-party supplier performance to maintain high standards.

Skills

MRICS

Property management

Client relations

Strategic thinking

Education

MRICS qualification

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

JLL shapes the future of real estate through world-class services, advisory, and technology.

Associate Property Manager

The Associate Property Manager role focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships. This is an exciting opportunity to join JLL's Property Management business within their Central London team, managing a prestigious portfolio and working with key clients and stakeholders. The role spans both prime office assets and mixed-use assets, offering genuine breadth across asset classes within Central London and the chance to build close, high-profile client relationships with some of JLL's most respected accounts.

Location

On-site - London, GBR

What your day-to-day would look like:

• Client Relationship: Act as the main point of contact for the client contacts on your assets and lead these relationships in a dynamic and professional manner.
• Lease and Legal Management: Receiving, progressing, and making recommendations to the clients on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest. Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion. Respond to technical queries regarding the lease or licences. Resolving occupier matters that may influence valuation/investment considerations.
• Financial Management: Work with JLL accounts teams to manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required.
• Service Charge: Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.
• ESG: Work with various ESG and FM teams on ESG initiatives and implementation. Align client's ESG strategy with JLL's responsibilities.
• Supplier and Facility Management: Alongside FM colleagues manage third-party suppliers' performance.
• Inspections: Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.
• Transactions/Transitions: Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with third parties such as solicitors. Provide relevant content for client reporting and attend client meetings as per client requirements. Understand client PMA, asset strategies, and KPIs. Support and deliver all client KPI and deliverables.
• Occupier Engagement & Customer Experience: Engage with occupiers to maintain high customer satisfaction. Gather intelligence on occupier business activity on behalf of client. Assist in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners.
• Works: Work with third parties and other JLL teams on major works and other site-based projects.
• Health & Safety: Understand relevant Health and Safety legislation and help implement compliance measures.
• Insurance: Support annual insurance renewal process. Have oversight of all insurance matters across the site. Ownership of end-to-end claims process.
• Void property management: Action necessary void management activities on behalf of the client and their insurers.
• Fees: Ensure all fee work that falls outside the Property Management Agreement (PMA), or is an agreed additional fee, is raised and tracked accordingly to process.
• Additional Responsibilities: Play an active role in securing new business and expansion of existing client relationships. If required line manage team members to guide career progression / manage performance. Continually driving change and progress in the business to evolve with client and market demands. Project based work (internal & external). Identify cross-selling opportunities. Investigate and remedy pre-existing property management issues.

Candidate Profile

• Preferably MRICS qualified with 5+ years in property management.
• Central London property experience.
• Recognised subject matter expert.
• Strategic thinker with innovative problem-solving skills.
• Strong commercial acumen and client relationship skills.
• Results-driven with ability to set and achieve ambitious targets.
• Self-motivated leader who fosters teamwork.
• Excellent communication and negotiation skills.
• Advanced IT skills, particularly in property management systems.
• Sharp analytical and problem-solving abilities.
• Excels in financial planning and operational reporting.
• Experience with cross-functional projects.

Behavioural Skills

• Strong leadership and deep understanding of property/asset management.
• Strong and professional communication skills (internal & external).
• Commitment to innovation and inclusive practices.
• Adhere to JLL Working Practices guidelines.
• Provide line management and mentoring.
• Implement value-added initiatives.
• Maintain strong presence within JLL PM team and the Central London team.
• Contribute and help drive an inclusive office culture.

This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.