Associate Professional Services Project Manager (Position located in London, England)

KnowBe4; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in security awareness training seeks an Associate Professional Services Project Manager in London. This individual will oversee the successful delivery of SMB, Mid-Market, and Enterprise software projects while ensuring high customer satisfaction. The ideal candidate should exhibit strong project management skills, attention to detail, and effective communication, contributing to successful Professional Services engagements.

Benefits

Company-wide bonuses based on sales targets

Tuition reimbursement

Certification reimbursement

Relaxed dress code

Bonus for employee referrals

Qualifications

• Candidate should be familiar with standard concepts in IT Security.
• Strong verbal and written communication skills required.
• Ideal for those with experience in project management.

Responsibilities

• Manage small to mid-sized Professional Services projects from initiation to completion.
• Coordinate with teams to ensure smooth implementation of solutions.
• Conduct regular project status meetings with stakeholders.

Skills

Project Management

Customer/client focused

Problem solving/analysis

Time management

Communication

Education

Degree level education

Minimum 2 years project management experience

Tools

MS Office

Gmail and Google Docs

Web browsers

Job description

Associate Professional Services Project Manager (Position located in London, England)

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Associate Professional Services Project Manager (Position located in London, England)

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About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

To learn more about our team and office culture in York, England (UK), visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/york

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm

LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/

The Associate Professional Services Project Manager is responsible for managing SMB, Mid-Market, and Enterprise software implementation projects for customers as part of the Professional Services team. This role focuses on ensuring successful deployment and implementation of the company's solutions within scope and time constraints while maintaining high customer satisfaction. The ideal candidate will have strong organizational and communication skills, be detail-oriented, and able to work under guidance to drive successful Professional Services engagements.

Responsibilities

• Manage small to mid-sized Professional Services engagements from initiation to completion, ensuring timely delivery of software implementations within scope and budget.
• Work closely with customers to define deployment goals, technical requirements, and success metrics for Professional Services projects.
• Develop and maintain project plans, timelines, and deliverables for Professional Services engagements, ensuring all stakeholders are informed of progress and potential issues.
• Coordinate with Professional Services engineers and product specialists to ensure smooth deployment and implementation.
• Identify and mitigate risks specific to Professional Services projects, escalating to senior management when necessary.
• Conduct regular project status meetings with customers and internal stakeholders to provide updates on deployment progress and address concerns.
• Manage Professional Services resources effectively, ensuring optimal allocation and utilization during implementation projects.
• Monitor project KPIs and prepare regular status reports on Professional Services engagements for management and customers.
• Collaborate with Customer Success and Technical Support teams to ensure seamless transition from implementation to ongoing support.
• Assist in gathering and documenting customer requirements and feedback during deployments for potential product improvements.
• Ensure comprehensive documentation of Professional Services projects, including implementation details and configurations.
• Participate in post-deployment reviews to capture lessons learned and contribute to process improvements in Professional Services delivery.
• Adhere to established Professional Services methodologies and best practices for project management and software implementation.
• Support the creation of project-related materials such as statements of work and deployment plans specific to Professional Services engagements.
• Maintain a strong understanding of the company's products and services to effectively guide customers through the implementation and deployment process.
  
  

Qualifications

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Ideally educated to degree level and/or with a minimum of 2 years project management experience.
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills
• Problem solving/analysis skills
• Customer/client focused
  
  

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Computer and Network Security

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