Associate Professional Services Consultant

LexisNexis Risk Solutions; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in risk assessment seeks an Associate Professional Services Consultant to manage customer onboarding and ensure optimal use of the RiskNarrative platform. Ideal candidates will have experience in SaaS product configuration and financial crime knowledge, with a focus on delivering exceptional customer service.

Qualifications

• Experience in implementing & configuring bespoke customer SaaS products.
• Knowledge of REST API, JSON, XML & Webhooks.
• Financial crime knowledge/experience in areas like KYC, AML.

Responsibilities

• Deliver bespoke onboarding for new business customers.
• Provide insights and guidance using RiskNarrative’s product suite.
• Support customers through the full lifecycle of onboarding.

Skills

Teamwork

Communication

Problem Solving

Job description

Project-Program Management
Associate Professional Services Consultant

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,risk.lexisnexis.com

About our Team: As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner.

About the Role: You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice.

RiskNarrative operates as a recognised innovative leader in our field. We are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a testing and exciting environment, and you should be comfortable working directly with customers.

Responsibilities:

Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform

Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform

Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service

Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives

Gathering client requirements by asking the right questions. Documenting details to configure our systems whilst liaising with internal and external stakeholders

Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements

Requirements

One of the below:

Experience of implementing & configuring bespoke customer SaaS products

Demonstrate knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks

Have financial Crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit

And:

Demonstrate excellent teamwork and verbal and written communication skills. Ability to work closely with customers at all levels, investigator to C Suite

Have ability to handle multiple streams of work simultaneously

Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service

Learn more about the LexisNexis Risk team and how we workhere

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. EEO Know Your Rights .

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