Associate Professional Services Consultant

TN United Kingdom; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in financial crime solutions seeks an Associate Professional Services Consultant in Leeds. The role involves onboarding new clients, configuring SaaS products, and ensuring exceptional customer service. Ideal candidates will have experience in financial crime and excellent communication skills.

Qualifications

• Experience in implementing & configuring bespoke customer SaaS products.
• Knowledge of REST API, JSON, XML & Webhooks.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Deliver bespoke onboarding for new business customers.
• Provide insights and guidance on RiskNarrative’s product suite.
• Work closely with customers to develop financial crime strategies.

Skills

Teamwork

Communication

Problem Solving

Financial Crime Knowledge

Job description

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Associate Professional Services Consultant, Leeds

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Client:

LexisNexis Risk Solutions UK Ltd. Company

Location:

Leeds, United Kingdom

Job Category:

Consulting

EU work permit required:

Yes

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Job Reference:

c0ff052836d1

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

About the Role

You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice.

RiskNarrative operates as a recognised innovative leader in our field. We are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a testing and exciting environment, and you should be comfortable working directly with customers.

Responsibilities

• Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
• Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform
• Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service
• Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives
• Gathering client requirements by asking the right questions. Documenting details to configure our systems whilst liaising with internal and external stakeholders
• Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements

Requirements

• Experience of implementing & configuring bespoke customer SaaS products
• Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks
• Demonstrate excellent teamwork and verbal and written communication skills. Ability to work closely with customers at all levels, investigator to C Suite
• Have ability to handle multiple streams of work simultaneously
• Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service
• Have financial Crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit