Associate Platform Professional Services Consultant (Remote, GBR)

CrowdStrike Holdings, Inc.; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Wellness programs

Professional development

Parental/adoption leave

Employee networks

Job summary

CrowdStrike is seeking an Associate Consultant on the Platform Professional Services team to guide customers through Falcon Next-Gen SIEM deployments and integrations. You will partner with Falcon engineers and cross-functional teams to operationalize SIEM within diverse customer environments and expand use cases.

You’ll develop strong customer relationships, share knowledge, and influence product enhancements based on customer feedback, with occasional travel (<25%).

Qualifications

• 2+ years in log management/SIEM in a SOC or professional services context.
• Experience with multiple SIEM/SOAR platforms and security operations.
• Ability to translate customer requirements into technical feedback for product teams.
• Proficient in cloud services (AWS, GCP, Azure) and IT security basics.

Responsibilities

• Deliver best-in-class implementation and integration services for Falcon NG-SIEM and related tools.
• Act as trusted advisor to help customers achieve mature security outcomes using SIEM, log management, XDR and SOAR.
• Transfer knowledge and provide documentation to customers and internal teams.

Skills

SIEM

Log management

SOAR

Cloud basics

Python

PowerShell

JavaScript

REST API

Documentation

Tools

CrowdStrike Falcon NG-SIEM

Splunk

Chronicle

Exabeam

QRadar

XSOAR

Palo Alto XSOAR

Tines

Swimlane

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for individuals across the industry to add their passion and experience in helping customers realize better security outcomes with log management and advanced data analytics. As an Associate Consultant on the Platform Professional Services team focusing on Falcon Next-Gen SIEM, you’ll spearhead key efforts and become a trusted advisor to customers by answering technical questions, demonstrating Next-Gen SIEM capabilities, and laying out a technical vision of a Next-Gen SIEM roadmap for customers to follow. Working alongside other Falcon engineers and other cross functional teams, you’ll be a critical part of operationalizing Next-Gen SIEM within customer environments. You’ll work with the customer as they discover what Falcon NG-SIEM can do for them, help expand their use cases, and provide feedback timely to CrowdStrike Product Management teams. Simultaneously you’ll develop internal relationships to partner with key stakeholders to influence product enhancements that will meet customer needs.

What You'll Do:

• Work independently providing best-in-class delivery and integration services to a wide range of organizations and verticals
• Act a trusted advisor to help lead customers to mature outcomes using next generation SIEM, log management, XDR and SOAR features and functionality
• Provide knowledge transfer of Falcon LogScale NGSIEM to our customers

What You'll Need:

• We’re looking for a colleague with a great compassion for taking care of customers and their challenges combined with well-rounded technical, analytical, and customer service skills. We want someone who appreciates the importance of teamwork but will also benefit from your proactive approach to solving challenges and helping external and internal parties.
• 2+ years of experience working with log management/SIEM solutions (e..g, Falcon Next-Gen SIEM, Splunk, Chronicle, Exabeam, QRadar, Sumo Logic, etc) and SOAR (e.g., CrowdStrike Fusion, Palo Alto XSOAR, Splunk SOAR, Tines, Swimlane etc.) in a Security Operations role, a professional services consulting role or similar capacity
• Knowledge of skills and best practices related to log analysis, data onboarding, parsing, developing searches, dashboards, and reviewing alerts
• Intermediate (3+ years) knowledge of common cloud providers and their services such as AWS, GCP, and Azure, including hands on configuration of policies and integrations with applications
• Intermediate (3+ years) knowledge of supporting traditional IT Security functions such as directory services, authentication, networking, data storage, endpoint security
• Experience creating, interpreting and modifying configuration, automation and integration scripts with languages, tools and standards such as Python, Powershell, Javascript, YAML, REST API, GO, Cribl, Postman, etc.
• Experience using an AI platform for development of integrations, synthesis of security data, assisting with code reviews
• Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders
• Experience translating your knowledge of customer requirements and experiences into feedback for internal product and engineering teams
• Occasional travel may be required (<25%)
• Strong problem-solving, written and oral communication skills in English
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

• Experience working with pre-sales teams at a InfoSec software or services organization on technical scoping and requirements gathering, and with post-sales handoffs
• Recent (last 3 years) industry certifications with SANS, ISC2, Amazon, Microsoft, Google and other organizations within the Information Security domain
• Long term (6 months min) recent experience within a SOC performing analysis and triage of security incidents using a SIEM, Log Management and/or SOAR platform
• Extensive applied knowledge and integration experience, with demonstrable use cases with a generative AI platform

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.