Associate Platform Owner

HM Revenue & Customs; Leeds, Manchester, Telford; On-site; GBP 65,000 - 90,000; Full time

Job summary

HM Revenue & Customs is seeking an Associate Platform Owner within the Enterprise Cloud Services team. Based in Leeds, Manchester or Telford, you will manage platform stability, scalability and alignment with business goals while balancing feature delivery with risk and debt management.

You will lead efforts on incident resolution, platform performance, and security/compliance, working with partners across product and platform teams to deliver value and continuous improvement.

Qualifications

• Awareness of ITIL v4 practices.
• Experience in a managed service operating model.

Responsibilities

• Develop and maintain the platform roadmap with risk management.
• Prioritise resolving technical debt and defects to support stability and security.
• Lead incident and problem resolution for platform incidents.
• Monitor platform performance and implement optimisations.
• Ensure security and regulatory compliance across the platform.

Skills

ITIL v4 practices

Managed service operating model

Platform lifecycle management

Security & compliance

Stakeholder communication

Job description

We're looking for four Associate Platform Owners to join HMRC's Enterprise Cloud Services (ECS) team, working within Platform teams delivering the feature developments to ensure long term platform health. ECS delivers secure, scalable cloud platforms that underpin HMRC's digital services. With a broad customer base and diverse requirements, ECS provides foundational infrastructure that enables teams to build and innovate.

Location

Leeds, Manchester, Telford

We are redefining our offerings and growing the team of outstanding people to improve the Cloud Centre of Excellence. We are already a diverse team of 90+ technologists, creating a dynamic and inclusive working environment whose skills cover architecture, platform development, service design, platform operations and governance.

The ECS Private Platform provides private cloud and on-premise hosting capabilities that consists of secure, resilient scalable compute, network and storage capability.

The Associate Platform Owner is responsible for the holistic management of a platform, ensuring its stability, scalability and alignment with organisational goals. This role leads and balances the need for feature development with addressing risks, managing technical debt, and resolving defects to maintain long-term platform health.

The Associate Platform Owner ensures the platform delivers consistent value to the business while maintaining high operational performance. Their responsibilities include implementing continuous improvements and ensuring that risks and defects are addressed in a timely manner.

Responsibilities

• Platform Strategy & Risk Management: Develop and maintain the platform roadmap, ensuring alignment with business needs while addressing key risks, technical debt and platform stability. Proactively identify and mitigate risks that could affect the platform performance or security.
• Technical Debt & Defect Management: Prioritise resolving technical debt and critical defects to support platform maintainability, security and scalability. Collaborate with engineering teams to implement fixes and improvements that enhance platform reliability and prevent future issues.
• Incident & Problem Resolution: Lead efforts to resolve platform-related incidents. Implement preventative measures to improve the platform’s resilience.
• Platform Performance & Optimisation: Continuously monitor platform performance and implement possible optimisations. Manage and oversee the platform to meet performance expectations while addressing technical challenges.
• Security & Compliance Oversight: Lead and own the platform adherence to security standards and regulatory requirements, addressing vulnerabilities and managing compliance proactively. Regularly review security protocols.

Your main duties will include

• Assisting managing a platform module or its features by helping to set priorities and supporting the platform module team.
• Supporting the Platform Owner in developing the strategic roadmap for the lifecycle of the platform module, platform module features, and services, ensuring maintenance and continuous improvement.
• Working closely with Platform Owners to ensure there is a co-ordinated and seamless strategic plan for platforms modules and platform module features within their function.
• Engaging with key stakeholders to understand and inform the business and CDIO strategic priorities and to reflect these in the platform module plans.
• Working with the platform and product teams and third parties to continually seek ways to improve the customer experience and deliver high quality, cost-effective, added value platform service and functionality.
• Supporting the development and maintenance of strategic third-party relationships, identifying opportunities to further benefit from the knowledge, expertise, and services of third parties.
• Leading the resolution of platform incidents, conduct root cause analysis and follow change management process.

The successful candidate must be able to clearly demonstrate evidence of the following

• An awareness of ITIL v4 Practices.
• Experience of working within a Managed Service operating model with service providers and partners.
• Experience managing Platforms and Products across their lifecycle including decommissioning.
• Experience balancing feature delivery with platform stability and risk management including security and compliance requirements.

Ideally you will also have experience and understanding of

• Experience in communicating technical and non-technical concepts to stakeholders, both verbally and in writing.
• Knowledge of the one or more of the following Platform and Products:
• On-premise data centre management, access controls & power management.
• Backup and restore tooling (e.g. Veritas/Cohesity).
• Storage management (e.g. HPE/Dell).
• VMWare x86, Solaris, AIX infrastructure and tooling.
• Monitoring tooling (e.g. Ops View/Dynatrace).
• An understanding of Project Management Office governance.
• ITIL v4 Foundation Qualification.

Important: Travel to Telford is required as part of this role.

Additional Security Information

This role requires the successful candidates to hold or be willing to hold Security Check (SC) clearance.