Associate - Operations Control Manager

JPMorganChase; City of Edinburgh; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Operations Control Manager, where you will lead the development of innovative control frameworks to enhance risk management. This role is pivotal in building a digital banking experience that prioritizes compliance and stakeholder collaboration. With a focus on operational risk practices, you will engage in cross-department initiatives and foster a risk-aware culture. If you are passionate about delivering solutions in a dynamic environment, this opportunity offers a chance to make a significant impact in the financial sector.

Qualifications

• 3+ years in Operational Risk Management within a financial institution.
• Strong risk identification and control development skills.
• Excellent communication skills for influencing stakeholders.

Responsibilities

• Design and implement control frameworks ensuring compliance.
• Build relationships with stakeholders to identify risks.
• Support audit and testing activities and control reviews.

Skills

Operational Risk Management

Risk Identification

Control Development

Stakeholder Communication

Process Mapping

Time Management

Agile Methodologies

Education

Bachelor's Degree (Preferred)

Tools

JIRA

Confluence

Alteryx

Microsoft Office Suite

Job description

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Job Description

The International Consumer Bank (ICB) is home to many of the firm’s most innovative initiatives, including new products, services, acquisitions, investments, partnerships, and collaborations. This division is responsible for building Chase UK, acquiring Nutmeg, and investing in C6.

This role supports the Chase UK business, focusing on building a digital bank with seamless mobile banking experiences. As a Banking Operations Control Manager, you will lead and develop an enhanced control framework to support risk assessment, issue detection, escalation, root cause analysis, and remediation.

Our Banking Operations Control Management team is central to delivering innovative solutions to our customers. We value curiosity, collaboration, technological passion, and a solution-oriented mindset.

Job Responsibilities

• Design and implement control frameworks ensuring compliance with regulations and internal policies.
• Build relationships with stakeholders to identify risks and develop mitigation strategies.
• Support audit and testing activities, control reviews, and issue management.
• Conduct risk assessments for product development and changes.
• Monitor and improve the effectiveness of controls.
• Train staff on control processes and foster a risk-aware culture.
• Contribute to the CORE program focusing on control design, risk assessment, issue management, and reporting.
• Partner with control teams across functions to maintain strong relationships.
• Support operational risk practices, including reporting and risk indicators.
• Manage programme data and metrics to assess control environment health.
• Participate in cross-department initiatives like training and awareness programs.

Minimum Qualifications

• 3+ years in Operational Risk Management within a financial institution, regulator, or consulting firm.
• Strong risk identification and control development skills.
• Excellent communication skills for influencing stakeholders.
• Experience managing operational risk issues and process mapping.
• Effective time management and attention to detail.
• Comfort with agile environments and teamwork.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications

• Experience with JIRA, Confluence, Alteryx, or CORE.
• Knowledge of retail banking processes and regulations.
• Bachelor’s degree preferred but not required.

About Us

J.P. Morgan is a global leader in financial services, committed to building trusted, long-term partnerships. We value diversity and inclusion, providing equal opportunities and accommodations for all applicants.

About The Team

Our Corporate Functions team supports finance, risk, HR, and marketing, ensuring the success of our business and clients. The Control Management team focuses on control design, risk assessment, issue management, and governance.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing