Associate, Middle Office Representative I

BNY Mellon; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global financial services company is seeking a Client Processing Representative to join their Middle Office Collateral team in Manchester. This role involves providing quality client service, managing operational tasks, and supporting internal and external clients. Applicants should have a high school diploma (a Bachelor’s degree is preferred) and an interest in derivatives and reconciliations. The company offers competitive compensation along with various benefits.

Benefits

Competitive compensation

Flexible global resources

Generous paid leave policies

Qualifications

• Experience and knowledge in derivatives and reconciliations are beneficial.
• Ability to prioritize and perform tasks in a high-pressure environment.
• Interest in enhancing technical knowledge related to derivative products.

Responsibilities

• Provide quality client service and support daily.
• Conduct independent analysis and interpretation of policies.
• Manage complex operational tasks within the team.

Skills

Client service skills

Operational task execution

Problem-solving

Reconciliations

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role ofAssociate, Client Processing Representative Ito join our Middle Office Collateral team. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
• Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation. Performs complex, manual processing of updates to client accounts or company records. Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
• Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
• Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
• Review and check work of other Client Processing Support staff and help resolve escalated issues.
• Responsible for the quality and completion of own work.

To be successful in this role, we’re seeking the following:

• High school/secondary school or the equivalent combination of education and experience is required. Bachelor’s degree preferred.
• Experience and knowledge in derivatives, reconciliations, brokerage, trade, settlements and cash processing are all skills transferrable to this role but not a barrier to entry as on-the-job product training will be available.
• Process-mindset and an interest in solving complex problems, performing reconciliations, and finding ways to make processes better.
• Interest in advancing technical knowledge specific to derivative and collateral product knowledge.
• Ability to effectively prioritize and execute tasks in high-pressure environment.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.