Associate Manager - Cyber Security Incident Response

Willis Towers Watson; City Of London; Hybrid; GBP 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Private healthcare

Life insurance

Group income protection

Pension scheme (matched)

Hybrid working

Volunteer day

Share scheme

Cycle-to-work

Dental cover

Optical cover

Critical illness protection

Zusammenfassung

Willis Towers Watson seeks an Associate Manager to lead cyber security incident response. You will coordinate cross-functional teams, refine playbooks, and communicate with senior leaders to minimise impact. The role emphasises AI-assisted triage and cloud-native incident handling across major platforms.

Based in London with hybrid working, the position may require travel and collaboration with a global security community to foster a security-aware culture.

Qualifikationen

• Strong work experience in SOC or incident response with cybersecurity fundamentals.
• Understanding of AI/ML in security operations and related threats.
• Hands-on cloud incident response across Azure/AWS/GCP and cloud logs.

Aufgaben

• Lead significant security incidents and coordinate cross-functional teams.
• Develop and refine incident response playbooks and workflows.
• Communicate with senior leadership and stakeholders during incidents.
• Leverage AI-assisted triage and automation within SOAR workflows.
• Lead root-cause analysis and post-incident reviews to drive improvements.

Kenntnisse

Incident response

Cybersecurity principles

AI in security ops

Cloud incident response

MITRE ATT&CK

Executive communication

Leadership

Stakeholder management

Tools

Azure

AWS

GCP

SIEM/SOAR

Jobbeschreibung

Job Description

The Associate Manager - Cyber Security Incident Response will play a pivotal role within WTW's Global Information and Cyber Security Defence (ICSD) function, leading the response to complex security incidents and driving initiatives to enhance WTW's Cyber incident management capabilities. This mid senior-level role requires a highly experienced professional with strong expertise in incident response and cybersecurity. The individual will work as part of a global, multi-disciplined security community with strong support across the business, contributing to fostering a security-aware culture while ensuring WTW remains a great place to work. With WTW's large global footprint, this role offers a fascinating range of work, and occasional global travel may be required.

The individual will work as part of a global, multi-disciplined security community with strong support across the business, contributing to fostering a security-aware culture while ensuring WTW remains a great place to work. With WTW's large global footprint, this role offers a fascinating range of work, and occasional global travel may be required.

This role is based in London and follows a hybrid working model, with a minimum requirement of three days per month in the office. Applications are also welcome from candidates based elsewhere in the UK; however, travel to the London office will be required as and when needed to meet business demands.

The Role:

The Associate Manager - Cyber Security Incident Response will play a key role in managing and responding to security incidents within WTW's Global Cyber Security Incident Response Team. Responsibilities of this role will include:

• Serve as the primary lead for significant security incidents, coordinating response efforts across technical and business teams to minimize impact and ensure timely resolution.
• Establish, refine, and maintain incident response processes, playbooks, and workflows to align with industry best practices and WTW's organizational needs.
• Act as the central point of contact for incident response activities, ensuring effective communication with internal and external stakeholders, including senior leadership, Legal, HR, and Compliance teams.
• Leverage AI and automation to accelerate incident containment, response, and remediation - embedding AI-assisted triage, alert enrichment, and decision support into SOAR playbooks and response workflows
• Lead the in-depth technical investigation of security incidents escalated from the SOC, ensuring timely containment, eradication, and recovery while identifying root causes and potential impact.
• Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attack.
• Work closely with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams to ensure seamless coordination and information sharing during incidents.
• Lead root cause analysis and post-incident reviews to identify gaps, implement lessons learned, and enhance the overall incident response program.
• Evaluate and prioritize incidents based on potential impact and severity, escalating issues to higher levels of management or other teams as required.
• Contribute to the development and maintenance of key performance indicators (KPIs) and metrics to measure the effectiveness of incident response processes.
• Act as a liaison between technical teams and business stakeholders, ensuring clear communication during incidents and status updates.

Qualifications

What you'll bring:

• Strong work experience in SOC or incident response, with a strong understanding of cybersecurity principles, frameworks, and tools.
• Understanding of AI/ML applications in security operations, including AI-augmented detection, triage, and response automation.
• Awareness of AI-specific threats and incident types (prompt injection, model/data poisoning, sensitive-data exposure via GenAI), and familiarity with OWASP LLM Top 10 / MITRE ATLAS.
• Hands-on cloud incident response across Azure, AWS, and/or GCP, including cloud-native log sources (Azure Activity/Entra ID sign-in logs, AWS CloudTrail) and the reality that cloud IR differs from on-prem.
• Proven ability to lead high-stakes security incidents and coordinate cross-functional teams effectively.
• Deep understanding of MITRE ATT&CK, cyber kill chain, and incident response methodologies.
• Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences, including executives.
• A proactive and decisive mindset with the ability to operate under pressure.
• Strong analytical and problem-solving skills to make informed decisions in complex situations.
• Collaborative and adaptable, with a passion for mentoring and developing team members.

What we offer:

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]