Associate Manager, Automation (RPA & AI)

Stryker; Newbury; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading global medical technology company is seeking a Project Manager to enhance customer experience through automation. In this hybrid role, you will lead strategic automation initiatives and collaborate with diverse teams across Europe. The ideal candidate will possess substantial project management experience and technical expertise in automation tools.

Qualifications

• 8+ years in project management related to technology integration or business process automation.
• Hands-on experience with RPA tools and understanding AI concepts.
• Professional English; other European languages are a plus.

Responsibilities

• Identify automation opportunities and implement impactful RPA and AI solutions.
• Serve as the liaison between business and technical teams.
• Drive initiatives from idea to execution ensuring alignment with customer experience goals.

Skills

Automation Strategy

Project Management

Business-Technology Collaboration

Governance

Stakeholder Engagement

Performance Monitoring

Knowledge Sharing

Education

Degree in Supply Chain Management, Business or Engineering

Tools

RPA Tools

ERP/CRM Systems

MS Suite (Visio, PowerPoint, Excel, SharePoint)

Job description

Work Flexibility: Hybrid

What You’ll Do – Your Responsibilities

In this key role, you will be the bridge between business needs and technological opportunities, identifying ways to improve customer experience through automation. You’ll work cross-functionally to lead impactful projects, balancing strategic thinking with hands-on execution. The scope of work will be within our customer experience organization, covering south, central and northern Europe.

Your responsibilities will include:

• Automation Strategy & Enablement: Identify and assess opportunities for automation, working closely with process experts to develop and implement impactful RPA and AI solutions.

• Business-Technology Collaboration: Serve as a liaison between business teams and technical teams, translating needs into scalable automation solutions.

• Governance & Best Practices: Develop and promote governance frameworks that ensure compliance, quality, and efficiency across all automation initiatives within scope.

• Innovation & Continuous Improvement: Evaluate and test emerging automation and AI technologies, embedding innovation into everything we do.

• Stakeholder Engagement: Collaborate and engage with internal partners on all levels such as process owners, front-line agents, middle and executive management and business areas like operations, IT and sales. Moreover, build and maintain trustful and effective relationships with external partners where applicable.

• Performance Monitoring & Optimization: Track the performance of automation tools and adjust for efficiency and reliability.

• Knowledge Sharing & Uplift: Empower your colleagues by promoting automation literacy, hosting training sessions, and contributing to a culture of shared success.

• Project & Change Leadership: Drive initiatives from idea to execution, ensuring alignment with broader customer experience goals and organizational values.

Your profile

• 8+ years of experience in project management in an environment related to technology integration, or business process automation.

• A degree within a discipline such as Supply Chain Management, Business or Engineering or equivalent experience.

• Hands-on experience with RPA tools and an understanding of AI concepts.

• Experience in ERP/CRM systems

• Professional English.

• Other European language will be a plus.

• Expertise in the MS suite (focus on Visio, PowerPoint, Excel, SharePoint etc.)

• Experience and certification in process improvement methodologies is a plus

Travel Percentage: 20%