Associate IT Engineer

ReliaQuest, LLC; United Kingdom; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Competitive pay

Tuition reimbursement

Medical, dental & vision

Training & development

Wellbeing benefits

Free lunch Fridays

Equal opportunity employer

Drug-free workplace

Job summary

ReliaQuest, LLC is seeking an IT Engineer to support onboarding, resolve issues, and maintain our macOS and Windows environments. You will troubleshoot, configure hardware and software, manage AV deployments, and contribute to a growing knowledge base.

You'll work with a cross‑functional team to improve workflows, document solutions, and assist with security and collaboration tools like Microsoft 365 and AD. A degree in IT and 1–3 years of hands‑on experience are preferred.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• 1–3 years of Mac and/or Windows troubleshooting and configuration.
• Experience providing customer service and technical support.

Responsibilities

• Provide first‑line IT support for onboarding and daily requests.
• Log, prioritize, and respond to queries from multiple channels (phone, chat, Jira).
• Troubleshoot and resolve hardware/software issues and perform routine maintenance.
• Assist with device management in macOS environment and AV deployments.
• Contribute to knowledge base and document solutions.

Skills

Mac Troubleshooting

Windows Troubleshooting

Customer Service

Networking Basics

Command Line

Attitude & Initiative

Education

Bachelor's Degree in IT

Tools

Active Directory

Microsoft 365

Job description

Why it's worth it:

Do you like helping people and solving problems? IT Engineers make up the backbone of end user support and serve as the face of customer service for our users. Do you like building new things and optimizing processes? Joining ReliaQuest as an IT Engineer will give you the opportunity to gain exposure to many different aspects of IT Infrastructure, including Systems, Networking, Unified Communications, and Internal Security. We develop strong foundations in troubleshooting theory, ticket tracking, vendor management, and A/V deployment - among other skills. This role allows you to work with and learn from a wide variety of personalities and skillsets - the most talented people in the business. There are opportunities for career growth and specialization across the organization.

The everyday hustle:

Provide a smooth and seamless technology experience for new employees in onboarding. Function as the first line of support for requests and issues from internal employees. Respond to queries from a variety of sources, including phone calls, direct messages, walk‑ups, and Jira tickets Log, prioritize, and respond to queries based on urgency, needs of business, and affected priority groups Evaluate, isolate, and resolve technical issues via systematic troubleshooting – this includes asking open and closed questions and reliably reproducing intermittent issues Install, modify, and repair computer hardware and software. Assist and educate customers through the problem‑solving process. Follow up with customers to ensure issues have been resolved. Maintain accurate asset and peripheral inventory. Maintain and troubleshoot Microsoft Teams conference rooms, and a variety of audio/video deployments Securely configure and deploy computer hardware for trade shows, demo environments, internal events, and other adhoc settings Assist with device management in a primarily macOS environment Contribute technical writing to a rapidly growing and changing knowledge base Identify and develop ongoing infrastructure projects to improve workflow and process management

Do you have what it takes:

Bachelor’s Degree preferably in a field related to Information Technology 1‑3 years of experience of Mac and/or Windows troubleshooting and configuration. Experience and skill related to customer service Basic understanding of Networking concepts (TCP, UDP). Experience resolving hardware and software issues, including user environment and educational opportunities. Comfortable navigating command line interfaces Ability to demonstrate good attitude, energy, and effort. Be Accountable, Focused, Adaptable, and Helpful.

What makes you uncommon?

Experience managing Active Directory and Microsoft 365

Experience remotely managing devices in a blended operating system environment.

Demonstrated success in a fast‑paced customer service environment

Clear communicator across a variety of styles, both written and verbal

Who We Are

ReliaQuest is one of the largest and fastest-growing AI cybersecurity companies in the world, solving one of the greatest technical challenges of our generation. Our Agentic AI security operations platform, GreyMatter, helps security teams detect, contain, investigate and respond to cyber threats in less than 5 minutes. With industry-leading AI technology and over 80 patents making up the GreyMatter platform, ReliaQuest Makes Security Possible for thousands of the most trusted enterprise brands in the world.

World-Class Benefits

To make security possible for our customers, it starts with our commitment to our people. We inspire every individual to be the best that they can be and provide the tools necessary to get there. ReliaQuest isn’t a job, it’s a calling under‑pinned by a growth mindset. We provide training starting on day one—aligned to professional, technical, leadership advancement and complemented by ongoing mindset coaching.

• Generous Paid Time Off plan
• Competitive compensation plans
• Tuition and certification reimbursement
• Employer supplemented medical, dental, and vision coverage
• In‑depth technical and leadership training to assist with career advancement
• Additional mental and physical wellness benefits
• Free lunch on Fridays!

ReliaQuest is an equal opportunity employer.

ReliaQuest is a drug‑free workplace.