Associate IT Engineer

ReliaQuest; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Technical Support specialist who will provide technical assistance for computer systems, software, and hardware. You will play a key role in RQ Infrastructure, working with security technologies and managing service management software. This position is perfect for those looking to gain knowledge in the IT Security field and develop professional skills through direct customer engagement.

Qualifications

• 0-3 years of experience with Linux and Windows operating systems.
• Ability to demonstrate good attitude, energy, and effort.
• Experience resolving basic computer and software issues.

Responsibilities

• Provide technical assistance for incoming queries related to computer systems.
• Manage and configure enterprise level service management software.
• Install, modify, and repair computer hardware and software.

Skills

Linux

Windows

Networking concepts

Troubleshooting

Problem-solving

Education

Bachelor’s Degree in a Computer Science related field

Job description

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This candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This person will also be a key member for RQ Infrastructure, where they will be working with a variety of security technologies (SIEM, IDS/IPS, FIM, NAC) for field support and R&D. This individual will also be directly responsible for the configuration and management of and enterprise level service management software. This is a great opportunity for someone interested in learning about the IT Security field.

The everyday hustle:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Manage and configure enterprise level service management software

Respond to queries either in person, through email or over the phone.

Write training manuals.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Run reports to determine malfunctions that continue to occur.

Do you have what it takes?

Bachelor’s Degree in a Computer Science related field

0-3 years of experience of Linux and Windows operating systems.

Basic understanding of Networking concepts (TCP, UDP)

Experience resolving basic computer issues

Experience resolving software related issues

Ability to demonstrate good attitude, energy, and effort