Associate Infrastructure Engineer

Justice Digital; United Kingdom; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

Justice Digital is seeking an Associate Infrastructure Engineer to join their Digital Infrastructure and Security Operations team. This position focuses on providing backend support to the Network Operations Centre, handling daily activities essential for maintaining the Ministry of Justice's IT services across the UK. Candidates should have robust qualifications in LAN and WLAN technologies, with opportunities for professional development and flexible working arrangements.

Benefits

Flexible working options

Learning budget of £1k per person

Generous civil service pension scheme

25 days leave plus bank holidays

Wellbeing support access

Volunteering paid leave

Qualifications

• Prior experience of 2nd line support in a large-scale network.
• Knowledge of network monitoring tools and their relevance.
• Willingness to be assessed for SC clearance.

Responsibilities

• Monitor and support IT service management activities.
• Assist in troubleshooting network issues.
• Support initiatives for end-to-end infrastructure solutions.

Skills

Knowledge of LAN and Wi-Fi networks

Troubleshooting skills

Communication with end-users

Monitoring tools knowledge

Tools

SolarWinds

Juniper MIST

Meraki

Palo Alto SASE

AWS

Job description

Associate Infrastructure Engineer

Location: National*

Closing Date: 16/07/25

Interviews: week commencing 28/07/25

Grade: HEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £34,140 - £37,105 (which may include an allowance of up to £548)

London: £38,661 - £42,019 (which may include an allowance of up to £289)

Working pattern: full-time, part-time, flexible working

Contract Type: Permanent

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We're recruiting for an Associate Infrastructure Engineer - Networks here at Justice Digital, to be part of our warm and collaborative Digital Infrastructure and Security Operations (DISO) team, as part of the Network Operations Centre (NOC) space. The NOC is at the forefront of network services and responsible for monitoring and executing daily technical activities needed to manage IT services and support the MoJ IT infrastructure in Courts, Prisons, Probation Centres and Offices.

This role aligns against Associate Infrastructure Engineer from the Government Digital and Data Framework

This role will support Infrastructure Engineers and the wider Network Services Teams in their daily work, under their direction. As part of the role, you will be required to work 37 hours per week, including office attendance of at least 2 days a week in the designated location. The Network Operations services' operational cover during working hours, 7am to 7pm is on a rotational basis (i.e. early shift of 7am - 3pm, middle shift of 9am - 5pm, late shift of 11am - 7pm). Please note, out of hours and weekend cover may be required, of which an allowance compensation would be provided.

These are exciting times at Justice Digital. We have a clear vision - to develop a digitally enabled justice system that works simply for its users - and we're looking for enthusiastic, talented people to help us achieve it.

We're making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it's also important and rewarding.

As well as doing interesting work, we're creating an environment that's great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you'll find flexible working, an inclusive culture, and a place where your opinion is valued.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Monitor and support the execution of daily technical activities needed to manage IT services and support IT infrastructure using the MOJ network monitoring tools (SolarWinds, Juniper MIST, Meraki, Palo Alto SASE, AWS).

• Assist with building, configuration, administration of and support network LAN and Wi-Fi technologies and solutions that enable the Ministry of Justice to deliver services across the UK.

• Assist with troubleshooting of network issues and participate in 3rd line support activities.

• Support initiatives that deliver workable end-to-end infrastructure solutions.

• Communicate with end users and stakeholders to provide timely and accurate information and status updates.

• Support mitigation plans for resolving ticket requests and exercise some independent judgment while developing understanding of the process, policies and risk controls.

• Collaborate and consult with peers, colleagues and managers to resolve issues.

• Support troubleshooting of network related problem areas and issues as needed, to resolve operational issues and restore/optimize services.

• Share knowledge of best practice tools and techniques that deliver positive outcomes.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.

• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms

• Staff have 10% time to dedicate to develop & grow

• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)

• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings' birthday. 5 additional days of leave once you have reached 5 years of service.

• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

• Wellbeing support including access to the Calm app.

• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT

• Bike loans up to £2500 and secure bike parking (subject to availability and location)

• Season ticket loans, childcare vouchers and eye-care vouchers.

• 5 days volunteering paid leave.

• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• Knowledge of LAN and WiFi network infrastructure. This may include NACS, DNS and DHCP administration.

• Prior experience of 2nd line support in a large-scale network, with knowledge of incidents, events, and changes.

• Knowledge of monitory and observability tools (such as ServiceNow, Mist, Meraki, ISE, SolarWinds) and their relevance to network services.

• Proven troubleshooting skills and the ability to engage in troubleshooting efforts with the wider Network Services teams.

• Ability to develop relationships with MoJ Business Units and technology Teams. Support for business demand and application of technology solutions to meet user need and Ongoing professional development.

Willingness to be assessed against the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

How to Apply

Candidates must submit a CV and Personal Statement (750 words) which describes how you meet the below requirements

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Working Together

• Delivering at Pace

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on [Pre-Sift Criteria] will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact [e-mail]