Associate Field Service Engineer

Stryker; Newbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in medical technology is seeking an Associate Field Service Engineer to maintain and repair Stryker products in various environments. The role involves ensuring compliance with quality standards, supporting installation, and providing technical assistance while fostering relationships with customers. Candidates should possess a relevant engineering degree and the ability to thrive in dynamic settings.

Qualifications

• Fluency in spoken and written English and local language.
• Previous experience in a related field, ideally in hospital or medical environments.
• Full driver’s license and willingness to travel (100%).

Responsibilities

• Repair and maintain electronic/mechanical Stryker products.
• Complete annual checks and calibrations on customer sites.
• Document service activities thoroughly for internal and external reference.

Skills

Analytical problem solving

Effective communication

Customer relationship building

Independent thinking

Sound judgment

Service-oriented mindset

Education

Degree in engineering or related fields

Tools

Microsoft Office

Lotus Notes

MFG/Pro

PS3

Outlook

Job description

Work Flexibility: Field-based

Profile Summary

The Associate Field Service Engineer is responsible for maintaining professional and profitable repair and preventive maintenance service business on Stryker’s products, ensuring compliance with quality systems and manufacturer specifications. He/she provides technical assistance and documentation to internal and external customers.

Who we want

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvement.

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate solutions, and recommend upgrades to prevent future issues.

• Dedicated achievers. People who thrive in a fast-paced environment and ensure projects are completed to meet regulations and expectations.

What you will do

• Repair and check electronic/mechanical Stryker products.
• Complete annual checks and calibrations according to MDR on customer sites.
• Utilize software and technological tools to maintain records and access technical information.
• Assist regulatory affairs and customers with product recalls and safety notices.
• Fulfill service contracts with planned maintenance.
• Support installation of Stryker systems on customer sites.
• Perform software and hardware upgrades.
• Document service activities thoroughly for internal and external reference.
• Ensure traceability of all field-based products through reporting tools.
• Provide technical support to internal and external customers.

• Escalate opportunities and issues in team meetings.
• Follow up diligently on customer issues.
• Ensure service invoicing when not under warranty.

What you need

• Degree in engineering, medical electronics, camera technology, or related fields such as electrical, electronic, telecommunications, mechanical, software, medical physics, or technology subjects.
• Fluency in spoken and written English and local language.
• Proficiency in IT tools (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
• Previous experience in a related field, ideally in hospital or medical environments.
• Full driver’s license.
• Ability to build relationships with customers to foster brand loyalty.
• Capability to work in diverse scenarios including workshops, hospitals, and theaters, managing stress and prioritizing tasks.
• Strong ethics and integrity in a competitive environment.
• Service- and quality-oriented mindset.
• Independent thinking, sound judgment, quick decision-making, and problem-solving skills.
• Effective communication skills and ability to work independently and in teams.
• Willingness to travel within the region (Travel Percentage: 100%).