Associate eRetail Operations Director

Redefined Ltd; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading media agency is seeking an experienced individual in eRetail/eCommerce to enhance their operations across platforms like TikTok and Amazon. This role involves implementing social commerce strategies, managing relationships with partners, and optimizing content to drive growth. Candidates should be analytical and creative, with a strong focus on data-driven decision-making and familiarity with modern digital retail trends.

Benefits

WORK YOUR WORLD opportunity to work globally

Reflection Days for well-being

24/7 healthcare helpline

Family friendly policies with full pay

Flexible working arrangements

Birthday day off

Local discounts for employees

Qualifications

• Experienced in TikTok Shop, Amazon Retail Operations, or similar platforms.
• Strong performance tracking and reporting skills.
• Passion for social trends and video-driven commerce.

Responsibilities

• Design and execute growth-driving strategies for TikTok Shop and Meta platforms.
• Manage relationships with social commerce partners and enhance visibility.
• Monitor and report on KPIs, recommending impactful improvements.

Skills

Analytical

Data-driven

Creative

Communication

Job description

BRAND: Starcom
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Specialist
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly, Media Week's Agency of the Year 2023!

Overview

Publicis Commerce

Sat across Starcom and our other Publicis Media agencies as a specialist practice, Publicis Commerce combines the best commerce talent, tech, and partnerships to provide clients with award-winning products and solutions that move their businesses forwards in an extremely competitive space.

We specialise in helping clients excel on the digital shelf, build data-driven relationships with retailers, and modernise organisational structures to drive long-term growth.

We are working with a global leading drinks group and leading on their global digital shelf and content strategy!

From product visibility, to content to ground breaking innovation & brand acceleration, we will be delivering it all!

For this role, we are looking for someone experienced in eRetail/eCommerce operations and Social Commerce to work on day-to-day operations across TikTok, Amazon, and other marketplaces-ensuring smooth setup, content, inventory, and customer journeys for the brands across multiple markets!

You'll drive our social commerce strategy with a strong focus on TikTok Shop and other emerging platforms, and work to deliver audits, improvement suggestions and seamless campaign execution by collaborating across marketing, creative, performance, and logistics teams.

Responsibilities

• Design and execute growth-driving strategies for TikTok Shop and Meta platforms.
• Deliver high-impact campaigns powered by livestreaming, influencer partnerships, and shoppable content.
• Optimize product listings, PDPs, and content to increase organic visibility and conversion.
• Manage relationships with social commerce partners, creators, and platform account managers.
• Monitor and report on KPIs-using performance data to recommend impactful improvements.
• Stay ahead of retail media trends and share insights with internal teams and clients.
• Guide merchandising plans, content audits, and stock/inventory health for commerce clients.
• Contribute to a new, fast-growing proposition within Publicis Commerce.

Qualifications

• Experienced in TikTok Shop, Amazon Retail Operations, or similar platforms
• Analytical and data-driven with strong performance tracking and reporting skills.
• Creative and curious-with a passion for social trends and video-driven commerce.
• Confident working cross-functionally across diverse teams and platforms.
• A strategic thinker with a can-do mindset, entrepreneurial energy, and strong communication.

Additional information

Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

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